Continual Service Improvement Manager: Careers in IT service management

Continual Service Improvement Manager: Careers in IT service management

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The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.


Book Details  


Publisher: BCS, The Chartered Institute for IT (February 16, 2015)

Format: EPUB

Page count: 128 pages

Protection: DRM

Language: English


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