How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work

How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work

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Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:

- Defuse and deal with difficult customers, both on the phone and face to face;

- Manage problems with colleagues in the workplace, including a manipulative boss;

- Handle difficult day-to-day interactions with any people we come into contact anywhere;

- Identify and manage behaviours… (more)

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Book Details  


Publisher: How To Books (June 01, 2011)

Format: EPUB

Page count: 224 pages

File size: 227 KB

Protection: DRM

Language: English


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