Best Practices: Difficult People

Best Practices: Difficult People

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Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:

  • Recognize why and when people act out
  • Identify different types of difficult people
  • Cope with difficult behavior
  • Get the most out of trouble employees
  • Nurture a harmonious work environment

The Collins Best Practices… (more)


Book Details  


Publisher: HarperCollins e-books (October 13, 2009)

Format: EPUB

Page count: 160 pages

File size: 342 KB

Protection: DRM

Language: English


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