A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

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15.91 A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong http://covers.feedbooks.net/item/148456.jpg?t=1392744207 http://www.feedbooks.com/item/148456/a-complaint-is-a-gift?utm_medium=uwishlist&utm_source=amazon

A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and services. Features new chapters on the Internet, not taking complaints personally, and complaining effectively yourself, as well as new examples, tools and strategies.

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Book Details  


Publisher: Berrett-Koehler Publishers (July 01, 2008)

Format: EPUB

Page count: 250 pages

File size: 580 KB

Protection: DRM

Language: English


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