Employees First, Customers Second: Turning Conventional Management Upside Down

Employees First, Customers Second: Turning Conventional Management Upside Down

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One small idea can ignite a revolution just as a single matchstick can start a fire.

One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.

In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees,… (more)

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Book Details  


Publisher: Harvard Business Review Press (June 08, 2010)

Format: EPUB

Page count: 208 pages

File size: 266 KB

Protection: DRM

Language: English


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