The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

for $ 19.99

19.99 The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs http://covers.feedbooks.net/item/176687.jpg?t=1404300019 http://www.feedbooks.com/item/176687/the-best-service-is-no-service?utm_medium=uwishlist&utm_source=amazon

In this groundbreaking book, Bill Price and David Jaffe offer anew, game-changing approach, showing how managers are taking thewrong path and are using the wrong metrics to measure customerservice. Customer service, they assert, is only needed when acompany does something wrong—eliminating the need forservice is the best way to satisfy customers. To be successful,companies need to treat service as a data point of dysfunction andfigure what they need to do to eliminate… (more)

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Book Details  


Publisher: Jossey-Bass (September 14, 2011)

Format: EPUB

Page count: 336 pages

File size: 3.2 MB

Protection: DRM

Language: English


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