The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

for $ 19.99

19.99 The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs http://covers.feedbooks.net/item/176687.jpg?t=1404300019 http://www.feedbooks.com/item/176687/the-best-service-is-no-service?utm_medium=uwishlist&utm_source=amazon

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do… (more)

Comments (0 comments)


No comment yet. Sign in to post a comment.

Book Details  


Publisher: Jossey-Bass (September 14, 2011)

Format: EPUB

Page count: 336 pages

File size: 3.2 MB

Protection: DRM

Language: English


Look for similar items  


>
>