Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

for $ 21.79

21.79 Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams http://covers.feedbooks.net/item/1839168.jpg?t=1497072131 http://www.feedbooks.com/item/1839168/mapping-experiences-a-complete-guide-to-creating-value-through-journeys-blueprints-and-diagrams?utm_medium=uwishlist&utm_source=amazon

Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision… (more)


Book Details  


Publisher: O'Reilly Media (May 06, 2016)

Format: EPUB

Page count: 384 pages

File size: 112.6 MB

Protection: DRM

Language: English


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