Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

for $ 18.29

18.29 Uncommon Service: How to Win by Putting Customers at the Core of Your Business http://covers.feedbooks.net/item/228090.jpg?t=1431187326 http://www.feedbooks.com/item/228090/uncommon-service?utm_medium=uwishlist&utm_source=amazon

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.

In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon,… (more)

Comments (0 comments)


No comment yet. Sign in to post a comment.

Book Details  


Publisher: Harvard Business Review Press (January 17, 2012)

Format: EPUB

Page count: 256 pages

File size: 1.2 MB

Protection: DRM

Language: English


Look for similar items  


>
>