A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice examples, you will learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Publisher: Evolve Publishing, Inc. (May 17, 2012)
Format: EPUB
Page count: 352 pages
File size: 1.3 MB
Protection: DRM
Language: English
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