The Truth About Negotiating on the Phone

The Truth About Negotiating on the Phone

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This Element is an excerpt from The Truth About Negotiations (9780136007364) by Leigh Thompson. Available in print and digital formats.

Practical strategies for building rapport on the phone, getting ""in sync,"" and negotiating more successfully.

When you negotiate on the phone, you lose kinetic and visual information feeds: you rely on linguistic cues and paralinguistic cues only. For this reason, people often have a harder time establishing rapport—the feeling… (more)

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Book Details  


Publisher: FT Press (September 30, 2010)

Format: EPUB

File size: 165 KB

Protection: DRM

Language: English


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