Service Management for Dummies

Service Management for Dummies

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20.99 Service Management for Dummies http://covers.feedbooks.net/item/2841.jpg?t=1404298536 http://www.feedbooks.com/item/2841/service-management-for-dummies?utm_medium=uwishlist&utm_source=amazon

A plain-English guide to managing IT from the customer's perspective

  • Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
  • Topics include setting a framework, keeping costs… (more)

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Book Details  


Publisher: For Dummies (May 11, 2009)

Format: EPUB

Page count: 384 pages

File size: 1.8 MB

Protection: DRM

Language: English


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