Caring for the Customer Ss3

Caring for the Customer Ss3

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This workbook will enable managers to:

· explain the meaning and significance of customer care;

· identify their internal and external customers;

· identify their customers' expectations and any areas in which they are failing to meet them;

· provide an effective lead for their team in raising the standard of customer care;

· ensure that they and theirr team members perform to a high standard in customer-contact situations.

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Book Details  


Publisher: Routledge (September 10, 2012)

Format: EPUB

Page count: 96 pages

File size: 4.8 MB

Protection: DRM

Language: English


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