Leadership as Emotional Labour: Management and the 'Managed Heart'

Leadership as Emotional Labour: Management and the 'Managed Heart'

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Even if we don't realise it, most of us are now familiar with the idea of 'emotional labour'; that 'service with a smile' which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.

This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles - specifically those of leaders or managers - where the relationships are lasting rather… (more)

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Book Details  


Publisher: Routledge (October 02, 2012)

Format: EPUB

Page count: 256 pages

File size: 1 MB

Protection: DRM

Language: English


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