Itil Continual Service Improvement

Itil Continual Service Improvement

for $ 123.02

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The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

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Book Details  


Publisher: TSO (July 20, 2012)

Format: EPUB

Page count: 259 pages

File size: 3.6 MB

Protection: DRM

Language: English


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