Current Issues and Development in Hospitality and Tourism Satisfaction

Current Issues and Development in Hospitality and Tourism Satisfaction

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Stay ahead of your customers as their service expectations change!

In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty… (more)

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Book Details  


Publisher: Routledge (December 06, 2012)

Format: EPUB

Page count: 220 pages

File size: 2.8 MB

Protection: DRM

Language: English


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