Dealing with Difficult People

Dealing with Difficult People

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8.79 Dealing with Difficult People http://covers.feedbooks.net/item/435402.jpg?t=1371130768 http://www.feedbooks.com/item/435402/dealing-with-difficult-people?utm_medium=uwishlist&utm_source=amazon

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to… (more)

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Book Details  


Publisher: Kogan Page (March 03, 2013)

Format: EPUB

Page count: 152 pages

File size: 897 KB

Protection: DRM

Language: English


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