Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work

Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work

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This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management)… (more)

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Book Details  


Publisher: Routledge (April 26, 2013)

Format: EPUB

Page count: 323 pages

File size: 668 KB

Protection: DRM

Language: English


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