Quality Is Personal: A Foundation For Total Quality Management

Quality Is Personal: A Foundation For Total Quality Management

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In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

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Book Details  


Publisher: Free Press (May 11, 2010)

Format: EPUB

Page count: 176 pages

File size: 2.2 MB

Protection: DRM

Language: English


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