Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer

Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer

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This is the eBook version of the printed book.

Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly deployed throughout all phases of the development process, and to improve the development process itself. The application of QFD to software (Software QFD) began… (more)

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Book Details  


Publisher: Prentice Hall (March 01, 2003)

Format: EPUB

Page count: 71 pages

File size: 913 KB

Protection: DRM

Language: English


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