Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

for $ 20.84

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THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!

"Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills."

-Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios… (more)

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Book Details  


Publisher: McGraw-Hill (March 08, 2011)

Format: EPUB

Page count: 320 pages

File size: 2.3 MB

Protection: DRM

Language: English


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