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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

by Ron Kaufman

A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice...


Coffee Eateries Success: Becoming a Successful Coffee Entrepreneur

by Vincent Gabriel

It is the coffee shop. It is traditional. It is on the verge of extinction. Then the young discovered the joys of coffee from the multi-national coffee chains that began to invade.

Soon tea drinking, that was...


The Complete Pool Manual for Homeowners and Professionals: A Step-by-Step Maintenance guide

by Dan Hardy

If you are a pool owner, you have made a major investment and proper swimming pool maintenance is an ab- solute must! Keeping your pool clean and maintained should be a top priority since a clean pool is essential...


Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses

by Deborah C. C. Sawyer

Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources...


Events Management: An Introduction

by Charles Bladen, James Kennell & Emma Abson

Contemporary events management is a diverse and challenging field. This major new introductory textbook is the first to fully explore the multi-disciplinary nature of events management and to provide all the...


Tourism and Retail

by Charles McIntyre

Tourists are drawn to explore new environments and peoples. What better way to interact with a locality than to seek out and roam its marketplaces? The nature of tourist shopping activity thus goes beyond mere...


Managing the Business of Sport

by Linda Trenberth & David Hassan

Contemporary sport is both a sophisticated and complex international business and a mass participatory practice run largely by volunteers and community organizations. This authoritative and comprehensive introduction...


The New Health Age: The Future of Health Care in America

by Jonathan Fleece & David Houle

We live in a transformational time in the history of medicine and health care. The twenty-first century will be a time of dramatic change, incredible breakthroughs, and totally altered thinking about health,...


Exporting Services

by Arti Grover Goswami & Aaditya Mattoo

The past two decades have seen exciting changes with developing countries emerging as exporters of services. Technological developments now make it easier to trade services across borders. But other avenues...


You Can't Win a Fight with Your Client

by Tom Markert

In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your...


From Babysitter to Business Owner: Getting the Most Out of Your Home Child Care Business

by Patricia Dischler

Strategies for making your home day care providers a professional business.


Practical Guidance for Defining a Smart Grid Modernization Strategy: The Case of Distribution

by Marcelino Madrigal & Robert Uluski

This document provides some practical guidance on how utilities can define their own smart grid vision, identify priorities, and structure investment plans. While most of these strategic aspects apply to any...