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Self-Organization in Continuous Adaptive Networks

by Anne-Ly Do & Thilo Gross

This volume presents new analytical approaches, which combine tools from dynamical systems theory and statistical physics with tools from graph theory to address the principles behind adaptive self-organization....


Digital Image and Signal Processing for Measurement Systems

by Richard J. Duro & Fernando López Peña

This book provides an overview of advanced digital image and signal processing techniques that are currently being applied in the realm of measurement systems.


It's All about Relationships: What Itil(r) Doesn't Tell You

by Suzanne Van Hove & Kathy Mills

It’s All about Relationships: What ITIL® doesn’t tell you, is a co-publication with itSMF USA and is the third book in the Thought Leadership Series. Providing a view into the vital relationships between...


The True Cost of Information Security Breaches and Cyber Crime

by Michael Krausz & John Walker

This pocket guide uses case studies to illustrate the possible breach scenarios that an organisation can face. It sets out a sensible, realistic assessment of the actual costs of a data or information breach...


Directing the Agile Organisation: A Lean Approach to Business Management

by Evan Leybourn

Directing the Agile Organisation uses a combination of first-hand research and in-depth case studies to offer a fresh approach to business management, applying Agile processes pioneered in the IT and manufacturing...


Iso22301: A Pocket Guide

by Tony Drewitt

ISO22301: A Pocket Guide is designed to help you do what is necessary to satisfy the requirements of ISO22301, the latest international standard for Business Continuity Management (BCM). With the expert advice...


Integrated Measurement - Kpis and Metrics for Itsm: A Narrative Account

by Daniel McLean

This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation...


Turning Heads and Changing Minds: Transcending It Auditor Archetypes

by Chong Ee

Turning Heads and Changing Minds provides the IT auditor (student or practitioner) with an understanding of soft skills. The author, Chong Ee, looks at common auditor perceptions that can hinder an audit and...


Ten Steps to Itsm Success: A Practitioner's Guide to Enterprise It Transformation

by Angelo Esposito & Timothy Rogers

Ten Steps to ITSM Success guides the reader through an ITSM transformation journey based on the authors’ real-world experiences. Advice is delivered through a Ten-Step approach, with each step building upon...


Exploding the Myths Surrounding Iso9000: A Practical Implementation Guide

by Andrew Nichols

In Exploding the Myths Surrounding ISO9000, Andrew W Nichols debunks many of the common misconceptions about ISO9001 and describes the many advantages it brings. Drawing on more than 25 years of hands-on experience,...


The Quantum Age of IT: Why everything you know about IT is about to change

by Charles Araujo

In The Quantum Age of IT, Charles Araujo examines what has led us to this point and what it means to the future of IT organisations. With a broad perspective on the fundamental changes affecting the industry,...


Governance and Internal Controls for Cutting Edge It

by Karen Worstell

In Governance and Internal Controls for Cutting Edge IT, Karen Worstell explains strategies and techniques to guide IT managers as they implement cutting edge solutions for their business needs. Based on practical...


Iso19770-1: 2012 Sam Process Guidance: A Kick-Start to Your Sam Programme

by Rory Canavan

The pocket guide offers a concise summary of the principles of software asset management as conveyed by ISO 19770-1: 2012, and provides advice and guidance on how to kick-start your own SAM programme – something...


Measuring Your It: Identifying the Metrics That Matter

by John Stewart

This pocket guide brings together client and provider perspectives on IT and outlines a set of common measures that both sides can relate to. It seeks to emphasise the importance of meeting the needs of IT users...


Resilient Thinking: Protecting Organisations in the 21st Century

by Phillip Wood

In Resilient Thinking, Phillip Wood discusses the importance of thinking laterally about potential impacts on your organisation and examines a new approach to resilience management. As you read this book you...


Selection Management for Systems and Services

by Jacquie Wakeford

Selection Management for Systems and Services offers a simplified, tried and tested process based on a standard set of steps, from defining the original requirements right through to selection and implementation....


Itil and Organizational Change

by Pamela Erskine

In ITIL® and Organizational Change, Pamela Erskine analyzes some of the reasons why organizations fail to realize the benefits of ITIL and offers practical ways to avoid these pitfalls. Drawing on her many...


Itil Lifecycle Essentials: Your Essential Guide for the Itil Foundation Exam and Beyond

by Claire Agutter

ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts and terminology...


No One of Us Is as Strong as All of Us: Services, Catalogs and Portfolios

by Daniel McLean

High-performing IT organizations know success is more dependent on transforming behaviors than on the state of their technology. They’ve learned how to change behaviors as effectively as they change technology....


The Definitive Guide to It Service Metrics

by Kurt McWhirter & Ted Gaughan

Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and...