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Getting the Most Out of eBooks

by Osby Isibor

With the use of traditional books on the decline and the sales of digital content skyrocketing more and more each year, it is quite apparent that eBooks are the way of the future. Getting the Most out of eBooks...


Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value

by Alexandre Oliveira & Anne Gimeno

DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE

  • Optimize linked interactions across your entire customer service environment
  • Implement customer-centric strategies,...


Fixed Income Markets: Management, Trading and Hedging

by Moorad Choudhry, David Moskovic & Max Wong

A comprehensive, in-depth look at global debt capital markets in the post-crisis world

Fully updated with comprehensive coverage of the post-crisis debt markets and their impact on key industry issues, Fixed...


Analytics and Dynamic Customer Strategy: Big Profits from Big Data

by John F. Tanner

Key decisions determine the success of big data strategy

Dynamic Customer Strategy: Big Profits from Big Data is a comprehensive guide to exploiting big data for both business-to-consumer and business-to-business...


Startup Mixology: Tech Cocktail's Guide to Building, Growing, and Celebrating Startup Success

by Frank Gruber

Shake up the market with these key ingredients to a successful startup

Entrepreneurship starts with an idea and a dream: a dream of a better world for others, and a life less ordinary for yourself. These days,...


Life by the Cup: Ingredients for a Purpose-Filled Life of Bottomless Happiness and Limitless Success

by Zhena Muzyka

The founder of Zhena’s Gypsy Tea Company tells her extraordinary story of struggle, hope, and audacity, inspiring you to overcome setbacks—no matter how daunting—and pursue your dreams.

As a twenty-four-year-old...


Talent Selection and Onboarding Tool Kit: How to Find, Hire, and Develop the Best of the Best

by Erika Lamont & Anne Bruce

The Quick Guide to Recruiting and Onboarding Top Talent

In the war for talent, the last company standing is always the one that finds the best employees and integrates them quickly and effectively into the organization....


Identity Theft Alert: 10 Rules You Must Follow to Protect Yourself from America's #1 Crime

by Steve Weisman

Protect yourself from identity theft!  Nearly 17 million Americans were victimized by identity theft in 2012 alone: for 13 straight years, it has been America's #1 consumer crime. No one is immune: children,...


Applied Insurance Analytics: A Framework for Driving More Value from Data Assets, Technologies, and Tools

by Patricia L Saporito

Insurers: use analytics to drive far more value from your most important asset -- data! Today, many insurers radically underutilize their data, leaving them vulnerable to traditional and non-traditional competitors...


ARC Leadership: from surviving to thriving in a complex world

by Richard Boston & Peter Hawkins

At all levels and in all organisations, leaders face a rising tide of mistrust in a world that's increasingly complex and interconnected. If they are to survive and thrive, these leaders, their teams and their...


Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

by John A. Goodman

With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that...customers...


Agrarian Justice

by Thomas Paine

Paine advocates the use of taxation to fund a universal old-age and disability pension, as well as a fixed sum to be paid to all citizens on reaching maturity.


Asian Models of Entrepreneurship 6885 from the Indian Union and Nepal to the Japanese Archipelago: Context, Policy and Practice

by Leo-Paul Dana

In this book, Leo-Paul Dana makes it clear that much can be learnt about the nature of entrepreneurial activity when we delve into the unique characteristics of different nations of South Asia, South-east Asia...


Is Our Knowledge More Endangered Than Our Planet ?

by Patrick Willemarck

This book reveals the history of information processes and the mass-media aberration. By industrializing information, maas media transformed each of us into neoliberals, from left to right, from democrat to...


Leading with Spirit, Presence, and Authenticity: A Volume in the International Leadership Association Series, Building Leadership Bridges

by Kathryn Goldman Schuyler, John Eric Baugher & Karin Jironet

Developing inner wisdom as a leadership strength

Leading with Spirit, Presence, and Authenticity presents the perspectives of leaders, social scientists, and educators from around the world on the topic of developing...


An Affordable Future: Challenges facing Australians and their governments

by Paul Bailey & Kerry Davies

An Affordable Future: Challenges facing Australians and their governments, is about how national wealth and income is created in Australia; how governments tax and spend that wealth; and the state of public...


STOP TALKING... Get It Done!: The Leader's Guide to Bringing Vision and Action Together

by TYLER NEILSEN

DO YOU know what you want, but don't know how to get there? DO YOU sometimes feel like you know where you want to go, but your team doesn't get you? ARE CLIENTS getting in the way of you doing business? ARE...


Course of Management Control Systems (part 2) - Teaching Material

Invisibles: The Power of Anonymous Work in an Age of Relentless Self-Promotion

by David Zweig

What do fact-checkers, anesthesiologists, U.N. interpreters, and structural engineers have in common? When they do their jobs poorly, the consequences can be catastrophic for their organizations. But when they...


The Handbook of Program Management: How to Facilitate Project Success with Optimal Program Management, Second Edition

by James T Brown

THE DEFINITIVE GUIDE TO PROGRAM MANAGEMENT--FULLY UPDATED AND REVISED

Program managers must strike a balance between operations and project implementations in order to develop and maintain a culture in which...