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Effective Writing: Plain English at Work

by Elizabeth Manning Murphy & Hilary Cadman

'Effective writing: plain English at work' is about writing that works: it is based on sound English grammar and plain English style. Through this book you will gain the skills needed to write cohesive paragraphs...


Hearing Our Calling: Rethinking Work and the Workplace

by Gill Coombs

For many of us, work is a source of anxiety rather than joy, and our workplace routine has become a strain on our lives. This unique book explores whether it's possible to develop a world of work which is, in...


Accounting Fraud: Maneuvering and Manipulation Past and Present

by Gary Giroux

Scandals relating to manipulation and fraud have dominated much of the history of business and the accounting profession in America since the founding. Crooks, corruption, scandals and panics have been regular...


Topics in time series econometrics

Lectures in econometric modelling

Bridge Engineering: Design, Rehabiliation and Maintenance of Modern Highway Bridges

by Jim J. Zhao & Demetrios E. Tonias

Fully updated with the latest codes and standards, including load and resistance factor design (LRFD), Bridge Engineering, Third Edition covers highway bridge planning, design, construction, maintenance, and...


Getting the Most Out of eBooks

by Osby Isibor

With the use of traditional books on the decline and the sales of digital content skyrocketing more and more each year, it is quite apparent that eBooks are the way of the future. Getting the Most out of eBooks...


Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value

by Alexandre Oliveira & Anne Gimeno

DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE

  • Optimize linked interactions across your entire customer service environment
  • Implement customer-centric strategies,...


Fixed Income Markets: Management, Trading and Hedging

by Moorad Choudhry, David Moskovic & Max Wong

A comprehensive, in-depth look at global debt capital markets in the post-crisis world

Fully updated with comprehensive coverage of the post-crisis debt markets and their impact on key industry issues, Fixed...


Analytics and Dynamic Customer Strategy: Big Profits from Big Data

by John F. Tanner

Key decisions determine the success of big data strategy

Dynamic Customer Strategy: Big Profits from Big Data is a comprehensive guide to exploiting big data for both business-to-consumer and business-to-business...


Startup Mixology: Tech Cocktail's Guide to Building, Growing, and Celebrating Startup Success

by Frank Gruber

Shake up the market with these key ingredients to a successful startup

Entrepreneurship starts with an idea and a dream: a dream of a better world for others, and a life less ordinary for yourself. These days,...


Life by the Cup: Ingredients for a Purpose-Filled Life of Bottomless Happiness and Limitless Success

by Zhena Muzyka

The founder of Zhena’s Gypsy Tea Company tells her extraordinary story of struggle, hope, and audacity, inspiring you to overcome setbacks—no matter how daunting—and pursue your dreams.

As a twenty-four-year-old...


Applying Lean Six Sigma in the Pharmaceutical Industry

by Bikash Chatterjee

Bikash Chatterjee's guide to lean manufacturing, six sigma and operational excellence in the pharmaceutical and biotech industries explores how these techniques can be applied across every aspect of the business;...


Mental Illness in the Workplace: Psychological Disability Management

by Henry G. Harder, Shannon Wagner & Josh Rash

The extent of mental health concerns in the workforce is becoming increasingly apparent. Stress, depression, anxiety, workplace bullying and other mental health issues are costing businesses billions every year...


Governance in Immigrant Family Businesses: Enterprise, Ethnicity and Family Dynamics

by Daphne Halkias & Christian Adendorff

Conservative estimates put the proportion of worldwide business enterprises owned or managed by families at 65%. The importance of family businesses to the economies of both developed and developing countries...


Action Research for Professional Selling

by Peter McDonnell & Jean McNiff

Action Research for Professional Selling is about selling. It is also about studying and improving your practice as a salesperson. By doing this you can increase your sales, raise your professionalism and show...


Building Anti-Fragile Organisations: Risk, Opportunity and Governance in a Turbulent World

by Tony Bendell

Every day human organisations fail. Building Anti-Fragile Organisations explores a powerful alternative framework for risk in design and management of human systems. Anti-Fragile organisations, like biological...


Talent Selection and Onboarding Tool Kit: How to Find, Hire, and Develop the Best of the Best

by Erika Lamont & Anne Bruce

The Quick Guide to Recruiting and Onboarding Top Talent

In the war for talent, the last company standing is always the one that finds the best employees and integrates them quickly and effectively into the organization....


Identity Theft Alert: 10 Rules You Must Follow to Protect Yourself from America's #1 Crime

by Steve Weisman

Protect yourself from identity theft!  Nearly 17 million Americans were victimized by identity theft in 2012 alone: for 13 straight years, it has been America's #1 consumer crime. No one is immune: children,...


Applied Insurance Analytics: A Framework for Driving More Value from Data Assets, Technologies, and Tools

by Patricia L Saporito

Insurers: use analytics to drive far more value from your most important asset -- data! Today, many insurers radically underutilize their data, leaving them vulnerable to traditional and non-traditional competitors...