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Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

by Craig E. Runde & Tim A. Flanagan

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict....


Public Speaking for Dummies

by Malcolm Kushner

Tried-and-true tips for dazzling your audience

Conquer your public speaking jitters and deliver a dynamite speech

Anxious about public speaking? Have no fear! Use this friendly guide as your personal arsenal of...


Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce

by Chip Espinoza, Mick Ukleja & Craig Rusch

A valuable tool for anyone who wants to effectively manage and motivate twenty-something workers

Many books are being published on how to manage employees of the "millennial" generation, but the solutions offered...


Fortify Your Sales Force: Leading and Training Exceptional Teams

by Renie McClay

How can organizations provide the right sales training to the right sales people at the right time? This book is filled with a diverse collection of case studies from top companies and provides a practical road...


Perfect Phrases for Writing Company Announcements: Hundreds of Ready-to-Use Phrases for Powerful Internal and External Communications

by Linda Eve Diamond

The Right Phrase for Every Situation . . . Every Time!

Clearly crafted company announcements-both internal and external-are critically important for your company's day-to-day operations.

Perfect Phrases for...


The Power of Inclusion: Unlock the Potential and Productivity of Your Workforce

by Judith L. Turnock, Michael C. Hyter & James M. Kilts

There is an enormous amount of wasted potential within organizations today because most do not adequately tap in to the wealth of human capital available to them. Most organizations believe that they are meritocracies,...


Learning in 3D: Adding a New Dimension to Enterprise Learning and Collaboration

by Karl M. Kapp & Tony O'Driscoll

This book offers an ideal resource for those responsible for teaching the next generation of learning on the Internet. It describes how learning needs to be adapted to 3D environments and includes the tools...


Perfect Phrases for Writing Employee Surveys: Hundreds of Ready-To-Use Phrases to Help You Create Surveys Your Employees Answer Honestly, Complete

by John Kador & Katherine Armstrong

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Generating honest, no-nonsense feedback through well-written surveys is the first step to dramatically increasing employee engagement, commitment, loyalty-and...


Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions

by Ryan Watkins & Doug Leigh

There is a need for a standard reference for instructional design professionals. Sponsored by ISPI, Volume One of the Handbook of Training and Improving Performance presents multi-disciplinary knowledge, standard...


Coaching

by James Flaherty

Coaching: Evoking Excellence in Others is an insightful, thought-provoking guide that dissects the art and science of coaching.

Beginning with theories, concepts and models, the book moves on to consider rigorous...


White Space Revisited: Creating Value through Process

by Geary A. Rummler, Alan Ramias & Richard A. Rummler

When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first...


The 2010 Pfeiffer Annual: Consulting

by Elaine Biech

This handy resource is a ready-made toolkit of ideas, methods, techniques, and models that assist and support your work as an internal or external organizational consultant. The Annual addresses the broad range...


Handbook of Improving Performance in the Workplace, Measurement and Evaluation

by James L. Moseley & Joan C. Dessinger

This cross-disciplinary, international Handbook brings together best-in-field research and practice to provide an up-to-date summary of the leading ideas in performance measurement, theory, and practice. This...


Training Fundamentals: Pfeiffer Essential Guides to Training Basics

by Janis Fisher Chan

Training Fundamentals is a no-nonsense, practical overview of training, filled with useful information, best practices, and proven strategies to help both new and experienced trainers develop their skills and...


Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

by Marshall Goldsmith & Louis Carter

Comprehensive in scope, this book features more than 15 case studies and dozens of competency models, tools, instruments, and training material from the world's best global talent management systems and campaigns...


The Talent Edge: A Behavioral Approach to Hiring, Developing, and Keeping Top Performers

by David S. Cohen

A practical step-by-step approach to hiring the right person.

Every hiring manager knows that the traditional hiring and interviewing process is a poor tool for predicting organizational fit and future on-the-job...


Coaching Corporate Mvps: Challenging and Developing High-Potential Employees

by Margaret Butteriss

"Coaching Corporate MVPs provides a very effective guide for developing this small group of high-impact performers within an organization. It makes a compelling case for a customized approach with coaching at...


The 2010 Pfeiffer Annual: Training

by Elaine Biech

This volume of the popular Pfeiffer Annuals series offers unique activities, articles, and an instrument from experts and practitioners in the field of managerial training. It addresses the design, delivery,...


Re-Engage: How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

by Leigh Branham

WHY SHOULD I WORRY ABOUT KEEPING WORKERS HAPPY IN A TIME OF RISING UNEMPLOYMENT?

Because you can't afford not to. In an eye-opening survey of 10,000 employers in 43 states, the Best Places to Work are not only...


Handbook of Improving Performance in the Workplace, Instructional Design and Training Delivery

by Kenneth Silber & Wellesley R. Foshay

There is a need for a standard reference for instructional design professionals. Sponsored by ISPI, Volume One of the Handbook of Training and Improving Performance presents multi-disciplinary knowledge, standard...