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Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams

by Craig E. Runde & Tim A. Flanagan

A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict....

Public Speaking For Dummies

by Malcolm Kushner

Tried-and-true tips for dazzling your audience

Conquer your public speaking jitters and deliver a dynamite speech

Anxious about public speaking? Have no fear! Use this friendly guide as your personal arsenal...

Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce

by Chip Espinoza, Mick Ukleja & Craig Rusch

A valuable tool for anyone who wants to effectively manage and motivate twenty-something workers

Many books are being published on how to manage employees of the "millennial" generation, but the solutions offered...

Fortify Your Sales Force: Leading and Training Exceptional Teams

by Renie McClay

How can organizations provide the right sales training to the right sales people at the right time? This book is filled with a diverse collection of case studies from top companies and provides a practical road...

Perfect Phrases for Writing Company Announcements: Hundreds of Ready-to-Use Phrases for Powerful Internal and External Communications

by Linda Eve Diamond

The Right Phrase for Every Situation . . . Every Time!

Clearly crafted company announcements-both internal and external-are critically important for your company's day-to-day operations.

Perfect Phrases for...

The Power of Inclusion: Unlock the Potential and Productivity of Your Workforce

by Judith L. Turnock, Michael C. Hyter & James M. Kilts

There is an enormous amount of wasted potential within organizations today because most do not adequately tap in to the wealth of human capital available to them. Most organizations believe that they are meritocracies,...

Learning in 3D: Adding a New Dimension to Enterprise Learning and Collaboration

by Karl M. Kapp & Tony O'Driscoll

Praise for Learning in 3D

"Learning is the key to our future and powerful learning willresult from immersive, interactive, and creative 3D designs. TonyO'Driscoll and Karl Kapp have written a disruptive book...

Perfect Phrases for Writing Employee Surveys: Hundreds of Ready-to-Use Phrases to Help You Create Surveys Your Employees Answer Honestly, Complete

by John Kador & Katherine Armstrong


Generating honest, no-nonsense feedback through well-written surveys is the first step to dramatically increasing employee engagement, commitment, loyalty-and...

Handbook of Improving Performance in the Workplace, The Handbook of Selecting and Implementing Performance Interventions

by Ryan Watkins & Doug Leigh

In this groundbreaking volume, leading practitioners andscholars from around the world provide an authoritative review ofthe most up-to-date information available on performanceinterventions, all presented within...


by James Flaherty

Coaching: Evoking Excellence in Others is an insightful, thought-provoking guide that dissects the art and science of coaching.

Beginning with theories, concepts and models, the book moves on to consider rigorous...

White Space Revisited: Creating Value through Process

by Geary A. Rummler, Alan Ramias & Richard A. Rummler

When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first...

The 2010 Pfeiffer Annual: Consulting

by Elaine Biech

This handy resource is a ready-made toolkit of ideas, methods, techniques, and models that assist and support your work as an internal or external organizational consultant. The Annual addresses the broad range...

Handbook of Improving Performance in the Workplace, Measurement and Evaluation

by James L. Moseley & Joan C. Dessinger

Volume Three of the Handbook of Improving Performance in the Workplace focuses on Measurement and Evaluation and represents an invaluable addition to the literature that supports the field and practice of Instructional...

Training Fundamentals: Pfeiffer Essential Guides to Training Basics

by Janis Fisher Chan

Training Fundamentals is a no-nonsense, practical overview oftraining, filled with useful information, best practices, andproven strategies to help both new and experienced trainers developtheir skills and design...

Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

by Marshall Goldsmith & Louis Carter

Praise for Best Practices in Talent Management

"This book includes the most up-to-date thinking, tools, models,instruments and case studies necessary to identify, lead, andmanage talent within your organization...

The 2010 Pfeiffer Annual: Training

by Elaine Biech

This volume of the popular Pfeiffer Annuals series offers unique activities, articles, and an instrument from experts and practitioners in the field of managerial training. It addresses the design, delivery,...

Re-Engage: How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

by Leigh Branham


Because you can't afford not to. In an eye-opening survey of 10,000 employers in 43 states, the Best Places to Work are not only...

Handbook of Improving Performance in the Workplace, Instructional Design and Training Delivery

by Kenneth Silber & Wellesley R. Foshay

With the contributions from leading national and international scholars and practitioners, this volume provides a "state-of-the-art" look at ID, addressing the major changes that have occurred in nearly every...

Management Teams

by R Meredith Meredith Belbin

• Benefit from Belbin's own experience of putting the Team Roles method into practice

• Succinct and practical information to enable managers to make a real difference in the workplace

• Real-life case...

The Little Book of Safe Money: How to Conquer Killer Markets, Con Artists, and Yourself

by Jason Zweig

One of today's most influential financial commentators offers his advice on keeping your money safe in an uncertain world

The Little Book of Safe Money acts as a guide for those trying to make their way through...