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The Situational Mentor: An International Review of Competences and Capabilities in Mentoring

by David Clutterbuck & Gill Lane

Because the mentoring process involves a number of distinct stages, a wide range of skills are needed throughout the process and these skills are situational. In other words, a skilled mentor understands the...


Topgrading, 3rd Edition: The Proven Hiring and Promoting Method That Turbocharges Company Performance

by Ph.D., Bradford D. Smart

“BRAD HELPED US DEVELOP THE TOOLS TO PICK A-PLAYER LEADERS AT GE.” —JACK WELCH  Great companies, large and small, rise or fall because of their talent; the more high performers on your team, the more...


Emerging Trends for EAPs in the 21st Century

by Nan Van Den Bergh

Raise your organization's productivity and morale with the proper EAPs!The development of employee assistance programs (EAPs) was one of the 20th century's most important workplace innovations. Emerging Trends...


Learning in Organizations: Complexities and Diversities

by Peter J Smith & Eugene Sadler-Smith

Taking a fresh and innovative approach to the complexities and challenges inherent in organizational learning diversity, the authors show that there are no generic solutions. They argue there is no 'best way'...


Club Management Issues in Australia and North America

by Clayton W. Barrows & Nerilee Hing

Discover the unique challenges confronting the club industry

As a distinctive sector of the hospitality industry, private clubs have their own unique set of challenges. Club Management Issues in Australia and...


Innovation at Work: 55 Activities to Spark Your Team's Creativity

by RICHARD , PH.D. BRYNTESON

Training for innovation requires innovative training. This book provides readers with powerful, proven exercises for inspiring creativity.


International Human Resource Development: Learning, Education and Training for Individuals and Organizations

by John P Wilson

International Human Resource Development is the ideal handbook for all professional trainers and provides core information needed by all professional students of this subject.


The ABCs of Environmental Regulation

by Joel D. B. Goldsteen

Need access to the basics? This popular handbook uses a practical and easy-to-read approach to explaining the scope of environmental regulations and providing concise yet comprehensive discussions of 38 federal...


The Essential Guide to Handling Workplace Harassment & Discrimination

by Debora C., Attorney England

The harassment and discrimination desk reference for every HR professional and manager Employees filed more than 95,000 discrimination, harassment and retaliation claims against their employers in 2008, with...


Mentor Guide

by Gareth Lewis & Jeremy Kourdi

The structure of the programme:

There are two main guiding principles for the way in which the programme is organized:

Firstly, the workbooks are grouped according to the Key Roles of Management.

There are two...


Human Resource Management

by Chris Hendry

The majority of textbooks on HRM tend to focus on the administrative side of the subject and fail to examine its strategic importance. This book is intended to redress the balance and, taking strategy as its...


Caring for the Customer SS3

by NEBS Management

This workbook will enable managers to:

· explain the meaning and significance of customer care;

· identify their internal and external customers;

· identify their customers' expectations and any areas in which...


Building a Values-Driven Organization

by Richard Barrett

Richard Barrett, author of the best-selling book Liberating the Corporate Soul, presents his new thinking

Based on his experience working with over 1,000 organizations in 32 countries on cultural transformation...


Point Counterpoint: New Perspectives on People & Strategy

by Anna Tavis, Richard Vosburgh & Ed Gubman

With 13 sets of debates confronting both large and small companies today, this excellent resource provides critical insights and various perspectives on leading human capital issues that are paramount to managing...


Staffing to Support Business Strategy

by Stanley M. M. Gully & Jean M. M. Phillips

Exploring the relationship between strategy, advantage, and staffing, this guide shows that a firm’s talent philosophy and business creed determine its employment needs and explains that a company’s choice...


The Legal Context of Staffing

by Stanley M. M. Gully & Jean M. M. Phillips

A nonlegal primer for human resource professionals, line managers, and business executives, this reference discusses the reasons employment laws and regulations exist and the benefits of complying with them....


Staffing Forecasting and Planning

by Stanley M. M. Gully & Jean M. M. Phillips

Well-researched and with practical applications, this manual shows the importance of understanding an organization’s business strategy, goals, and competitive environment to identify what talents the firm...


Assessing Internal Job Candidates

by Stanley M. M. Gully & Jean M. M. Phillips

Companies can find and explore different methods for evaluating current employees in this thorough and systematic guide. Discussing the primary goals of internal assessment—such as determining candidates...


Assessing External Job Candidates

by Stanley M. M. Gully & Jean M. M. Phillips

A practical resource, this reference for HR professionals, line-managers, hiring managers, and business leaders and consultants presents a discussion of different external assessment methods and their strengths...


Transformational Diversity: Why and How Intercultural Competencies Can Help Organizations to Survive and Thrive

by Fiona Citkin & Lynda Spielman

Both a strategy and an implementation road map of a new brand of diversity, this book focuses on developing a workplace culture that is inclusive of all employee populations and making an organization globally...