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High Performance Learning:Creating Effective High Performance Learners

by Catherine Mattiske

This Learning Short-take(TM) aims to provide Managers with an understanding of their role in the training process. It also aims to provide learning and development professionals new ways to engage participants'...

Train for Results

by Catherine Mattiske

The aim of this book is to help you succeed in every training session you conduct. It will assist you to build activities to measure participants' learning. Then at the end of your training course you should...

Strategic Training Management:Transforming the Business of Training

by Catherine Mattiske

Learning and Development Managers are often highly competent trainers who have been promoted on their technical capability and have a history of success in designing and delivering learning outcomes. Apart from...

Fast-Track Instructional Design

by Catherine Mattiske

A sound instructional design process is critical to training success and learning retention. The instructional design process dictates the flow of the training program and if structured effectively, ensures...

Confrontational Communication:Delivering Negative Feedback, Bad News, and Other Straight Talk

by Booher. Dianna

Your success as a manager or supervisor will increase tremendously if you can skillfully deliver negative feedback with tact and respect for others' dignity. Learn to offer constructive feedback while still...

Mastering Business and Personal Success: Understanding How People Think and Behave

by Ed Hammond & Richard Shaw

Demystify how others view the world so you can experience meaningful connections

The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People

by Gary D Chapman & Paul White

The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People, by Gary Chapman and Paul White, applies the love language concept to the workplace. This book helps supervisors...

Just Rewards: Reward Your Staff and Reap the Benefits

by Jamelle Wells

Inspiring ideas from Australian companies on rewarding your staff and creating a happier, more productive workplace.

The Idea Generator: Tools for business growth

by Ken Hudson

Ever been stuck for an idea? Unlock your creative abilities with these sixty small, practical, simple to use tools to aid in brainstorming new ideas or to help come up with new and sometimes radical solutions...

The Click Moment: Seizing Opportunity in an Unpredictable World

by Frans Johansson

In the story of every great company and career, there is one defining moment when luck and skill collide. This book is about making that moment happen.

According to Frans Johansson’s research, successful people...

Renegades Write the Rules: How the Digital Royalty Use Social Media to Innovate

by Amy Jo Martin

Learn the rules to building loyal (and lucrative) digital followings

Renegades Write the Rules reveals the innovative strategies behind the social media success of today's top celebrities, brands, and sports...

Hospital Reimbursement: Concepts and Principles

by Kyle Herbert

Due to the countless variables that affect revenue and cost, the hospital reimbursement process is by far the most complex of any industry. Requiring only a basic financial background and a working knowledge...

Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates, and Case Studies

by David Edward Marcinko & Hope Rachel Hetico

Drawing on the expertise of decision-making professionals, leaders, and managers in health care organizations, Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates,...

Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do about It

Idea Agent: Leadership that Liberates Creativity and Accelerates Innovation

by Lina M. Echeverria

The will to manage, the guts to decide, the wisdom to guide, and the passion to make innovation happen.

Energy Management

by Stephen Howard

The purpose of this book is to show that all organisations can save energy and money, and help the environment, by treating it as a management issue. Throughout, the emphasis is on practical management issues....

Leading Apple With Steve Jobs: Management Lessons From a Controversial Genius

by Jay Elliot

A former Senior VP of Apple shares how Steve Jobs motivated people to do the best work of their lives

Jay Elliot was hired personally by Steve Jobs, just in time to accompany him on the last of his historic...

Homeland Security: The Essentials

by Jane Bullock, George Haddow & Damon P. Coppola

Homeland Security: The Essentials sets a new standard for security textbooks, concisely outlining the risks facing the US today and the structures we have put in place to deal with them. The authors expertly...

Business Transformation Management Methodology

by Uhl & Alexander Gollenia

This book provides an integrative Business Transformation Management Methodology, the BTM², with an emphasis on the balance between the rational aspects of transformation and the often underestimated emotional...

Communicating Clearly about Science and Medicine: Making Data Presentations as Simple as Possible ... But No Simpler

by John Clare

Scientific communication is challenging, conclusions are rarely clear cut making communicating statistical risk and probability tough, especially to non-statisticians and non-scientists such as journalists....