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Caring for the Customer Super Series

by Institut Institute of Leadership & Mana

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether...


Leading Your Team Super Series

by Institut Institute of Leadership & Mana

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether...


Managing Lawfully - Health, Safety and Environment Super Series

by Institut Institute of Leadership & Mana

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether...


Journey to the Emerald City

by Roger Connors & Tom Smith

Connors and Smith explore the direct link between a company's culture and the results it produces, providing a program to transform entrenched patterns into potent new ways of being and doing. Getting to the...


E-business Implementation:

by Dougal Watt

'E-business Implementation' is written as a complete guide to successful e-business delivery, from both a project management and a detailed technological perspective.

E-business provides a powerful mechanism...


Best Practice in Inventory Management

by Tony Wild

Good management of inventory enables companies to improve their customer service, cash flow and profitability. 'Best Practice in Inventory Management' outlines the basic techniques, how and where to apply them,...


Managing Systems Migrations and Upgrades: Demystifying the Technology Puzzle

by Charles Breakfield & Roxanne Burkey

Managing Systems Migrations and Upgrades is the perfect book for technology managers who want a rational guide to evaluating the business aspects of various possible technical solutions. Enterprises today are...


The Rule of Three: Surviving and Thriving in Competitive Markets

by Jagdish Sheth & Rajendra Sisodia

Name any industry and more likely than not you will find that the three strongest, most efficient companies control 70 to 90 percent of the market. Here are just a few examples:

  • McDonald's, Burger King, and...


Performance Management: EBook Edition

by Charles M. CALDWELL

Organizational success depends on the continuous improvement of staff performance at al levels. People constitute the real competitive advantage in business and industries of all types. Enhancing the performance...


Be Quick - But Don't Hurry: Finding Success in the Teachings of a Lifetime

by Andrew Hill & John Wooden

Perhaps the least controversial sports honor in living memory was the selection of John Wooden as "Coach of the Century" by ESPN, honoring his ten NCAA basketball championships in a twelve-year stretch. His...


Management Lessons from the E.R.: Prescriptions for Success in Your Business

by Paul Auerbach

Life in the emergency room is often like that in the business world. Both are places of activity and excitement, unexpected developments, highs and lows, crises, and great intensity. On the treatment table and...


Achieve Lasting Process Improvement

by Bennet Lientz & Kathryn Rea

Methods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain...


Extreme Management: What They Teach at Harvard Business School's Advanced Management Program

by Mark Stevens

The cutting edge management strategies taught at Harvard Business School's advanced management training programme are rendered accessible through this publication. It essentially provides a crash course in substantial...


Boss Talk: Top CEO's Share the Ideas That Drive the World's Most Sucessful Companies

by Wall Street Journal

Timeless and effective business lessons from twenty-one top CEOs

Every business leader—from manager to entrepreneur—wants to know the ideas that motivate and inspire the world’s most successful CEOs. Boss...


Cultivating Communities of Practice: A Guide to Managing Knowledge

by Etienne Wenger, Richard McDermott & William Snyder

Today's economy is fueled by knowledge. Every leader knows this to be true, yet few have systematic methods for converting organizational knowledge into economic value. This book argues that communities of practice--groups...


Never Wrestle with a Pig: And Ninety Other Ideas to Build Your Business and Career

by Mark H. Mccormack

Drawing upon forty years of experience from his own sports and celebrity management practice, Mark H. McCormack is back with common-sense advice aimed at business owners and would-be CEOs. McCormack's tips include:...


The 1001 Rewards & Recognition Fieldbook: The Complete Guide

by Bob Nelson & Dean Spitzer

Author of the Business Week million-copy bestseller, 1001 Ways to Reward Employees, Bob Nelson is the motivational specialist who helps businesses stay competitive by teaching them how to inspire their employees...


Leading Up: Managing Your Boss So You Both Win

by Michael Useem

Eight true stories show that Leaders today aren’t just bosses, they’re self-starters who take charge even when they haven’t been given a charge. Upward leaders get results by helping their superiors lead....


The Hard Road to the Softer Side: Lessons from the Transformation of Sears

by Arthur Martinez & Charles Madigan

For the better part of a century, Sears, Roebuck and Company touched the lives of almost everyone in America. A stunning tale of marketing and savvy, the company started selling watches and quickly became an...


Fit, Failure & the Hall of Fame

by Charles C. Snow & Raymond E. Miles

In this incisive analysis of corporate success and failure, the authors maintain that success is derived from a mix of ingredients--a company's strategy, its structure, and its processes working in concert....