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Exchange Behavior in Selling and Sales Management

by Peng Sheng & Aziz Guergachi

Exchange Behavior in Selling and Sales Management presents a pragmatic and easy-to-implement framework for the successful operation of selling and sales management. Focused specifically on the value-exchange...


Managing The Professional Service Firm

by David H. Maister

International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms differ from other business enterprises in...


It Law: An Iseb Foundation

by John Antell, Jonathan Exell & Jon Fell

IT professionals not only need to know the technology, they should also be aware of how the law applies to the technology. This is a guide to the main aspects of law that an IT professional is likely to come...


How Toyota Became #1: Leadership Lessons from the World's Greatest Car Company

by David Magee

Everyone knows that Toyota has had an amazing twenty-five- year run, rising from a humble Japanese start-up to a thriving global giant. But how did it pass Ford and GM to become the world?s largest auto manufacturer?...


Toyota Culture: The Heart and Soul of the Toyota Way

by Jeffrey Liker & Michael Hoseus

Winner of the Shingo Prize for Research and Professional Publication, 2009

The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational...


Shortcuts to success: Project management in the real world

by Elizabeth Harrin

This highly accessible book gives advice to project managers who need to get up to speed quickly. It includes hints and tips on managing budget, time, scope and people. This updated edition reflects changes...


It's Your Ship: Management Techniques from the Best Damn Ship in the Navy

by D. Michael Abrashoff

The story of Captain D. Michael Abrashoff and his command of USS Benfold has become legendary inside and outside the Navy. Now Abrashoff offers this fascinating tale of top-down change for anyone trying to navigate...


Marketing Through Search Optimization

by Alex Michael & Ben Salter

Marketing Through Search Optimization, Second Edition, is the step-by-step marketer's guide to improving your web ranking in search engines and getting your site listed effectively in online directories. Search...


Influencer Marketing

by Duncan Brown & Nick Hayes

Influencer Marketing is the most important new approach to marketing in a decade for those professionals at the leading edge of purchasing decision making. It shows that key decision makers in all major markets...


The Education of an Accidental CEO: My Journey from the Trailer Park to the Corner Office

by David Novak & John Boswell

David Novak—one of today’s most engaging, unconventional, and successful business leaders—lived in thirty-two trailer parks in twenty-three states by the time he reached the seventh grade. He sold encyclopedias...


The Future of Management

by Gary Hamel & Bill Breen

What fuels long-term business success? Not operational excellence, technology breakthroughs, or new business models, but management innovation—new ways of mobilizing talent, allocating resources, and formulating...


Creating a Business Plan: Expert Solutions to Everyday Challenges

by Harvard Press

Every business needs a business plan--a plan to meet the expected and unexpected opportunities and obstacles the future holds. This book will help you take a long, hard look at each element of the plan and show...


The Study of Public Management in Europe and the US

by Walter Kickert

This book presents an overview of the scientific study of public management, gathering together some of the most authoritative experts in this area of study in Europe and the United States, writing specifically...


New Strategies for Reputation Management: Gaining Control of Issues, Crises & Corporate Social Responsibility

by Andrew Griffin

This book explores the very important area of corporate communications and aims to delve into the most recent techniques and practices used in the public relations industry. New Strategies for Reputation Management...


Handbook of Corporate University Development: Managing Strategic Learning Initiatives in Public and Private Domains

by Rob Paton, Geoff Peters & John Storey

The emphasis on corporate universities has been a driving force in moving companies beyond a restricted approach to training, to a central vision for learning within the organization. However, there have been...


Contemporary Tourism

by Chris Cooper & C. Michael Michael Hall

The study of tourism and indeed the tourism industry is changing constantly. Contemporary Tourism: an international approach presents a new and refreshing approach to the study of tourism, considering issues...


Total Supply Chain Management

by Ron Basu & J. Nevan Nevan Wright

The latest book from a successful author team, this essential handbook provides the basic concepts, tools and techniques to support a supply chain excellence initiative.

The book shows how to add value to an...


How to Train Employees: A Guide for Managers - EBook Edition

by Bobette Hayes WILLIAMSON

Assess, design, deliver, and evaluate training that is right for every employee. As the global marketplace expands, the need for a flexible, well-trained workforce grows with it. Training employees to master...


Dismissing an Employee: Expert Solutions to Everyday Challenges

by Harvard Press

While no one likes to be the bearer of bad news, managers are sometimes faced with the difficult task of having to dismiss an employee. In this book, you'll learn how to effectively manage a dismissal--including...


Handbook of New Product Development Management

by Christoph Loch & Stylianos Kavadias

Managing new product development is a key area of management, straddling strategy, innovation and entrepreneurship and macro-organizational behaviour.

All of the contributorsin the Handbook of New Product Developmentare...