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Contemporary Tourism

by Chris Cooper & C. Michael Michael Hall

The study of tourism and indeed the tourism industry is changing constantly. Contemporary Tourism: an international approach presents a new and refreshing approach to the study of tourism, considering issues...


Total Supply Chain Management

by Ron Basu & J. Nevan Nevan Wright

The latest book from a successful author team, this essential handbook provides the basic concepts, tools and techniques to support a supply chain excellence initiative.

The book shows how to add value to an...


How to Train Employees: A Guide for Managers - EBook Edition

by Bobette Hayes WILLIAMSON

Assess, design, deliver, and evaluate training that is right for every employee. As the global marketplace expands, the need for a flexible, well-trained workforce grows with it. Training employees to master...


Dismissing an Employee: Expert Solutions to Everyday Challenges

by Harvard Press

While no one likes to be the bearer of bad news, managers are sometimes faced with the difficult task of having to dismiss an employee. In this book, you'll learn how to effectively manage a dismissal--including...


Handbook of New Product Development Management

by Christoph Loch & Stylianos Kavadias

Managing new product development is a key area of management, straddling strategy, innovation and entrepreneurship and macro-organizational behaviour.

All of the contributorsin the Handbook of New Product Developmentare...


Teams

by Lesley Partridge

Learning Made Simple books give you skills without frills. They are matched to the main qualifications and written by experienced teachers and authors to make often tricky subjects simple to learn. Every book...


Managing Performance

by Corinne Leech

Learning Made Simple books give you skills without frills. They are matched to the main qualifications and written by experienced teachers and authors to make often tricky subjects simple to learn. Every book...


Customer Service Intelligence

by Merilynn Van Der Van Der Wagen

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit.

Concepts such...


Understanding Finance: Expert Solutions to Everyday Challenges

by Harvard Press

Explains the essential concepts of finance—budgeting, forecasting, and planning—to managers who are not financial managers. Understanding Finance contains relevant information on how to: understand what...


Deep Strengths: Getting to the Heart of High Performance: Getting to the Heart of High Performance

by Price Pritchett

Deep strengths are those attributes that individuals and organizations depend on to carry them through the most difficult periods. They also are the psychological assets needed in today's corporate arena to...


Leading by Example

by Fifty Lessons

Wondering how the most accomplished leaders from around the globe have tackled their toughest challenges? Now you can find out—with Lessons Learned. Concise and engaging, each volume in this new series offers...


Execution: Create the Vision. Implement the Plan. Get the Job Done.

by Tom Gorman

Execution shows you how to manage resources and successfully run anything from a project to a department to a business. You'll also learn how to prepare schedules, control budgets, and make management and financial...


The Marketing Book

by Michael Baker & Susan Hart

The 6th edition of the best-selling Marketing Book has been extensively updated to reflect changes and trends in current marketing thinking and practice.

Taking into account the emergence of new subjects and...


Strategic Career Management

by Jane Yarnall

Organizations need to develop and retain their talent, and managing careers in a strategic fashion is critical to achieving this.

This book takes a practical approach to help you make strategic career management...


Creating Valuable Business Strategies

by Shiv Mathur & Alfred Kenyon

Creating Valuable Business Strategies will change existing mindsets about strategy. Here is an answer for the strategist who asks, 'What should I do differently next Monday morning?'.

The object of strategy is...


Leadership Development

by Rosemary Ryan

Written from a practitioner viewpoint with case studies and examples from a wide variety of industries, this is a practical text for Learning & Development and Human Resource practitioners, providing an in-depth...


Diversity Management and Discrimination: Immigrants and Ethnic Minorities in the Eu

by Wrench

What can diversity management offer those concerned with ethnic inequality, racial discrimination, and issues of social and economic inclusion and exclusion? In this book, John Wrench traces the emergence of...


Case Study Methodology in Business Research

by Jan Dul & Tony Hak

The complete guide for how to design and conduct theory-testing and other case studies...

Case Study Methodology in Business Research sets out structures and guidelines that assist students and researchers from...


What Were They Thinking?: Unconventional Wisdom About Management

by Jeffrey Pfeffer

Every day companies and their leaders fail to capitalize on opportunities because they misunderstand the real sources of business success.

Based on his popular column in Business 2.0, Jeffrey Pfeffer delivers...


Roi for Technology Projects

by Brian Roulstone & Jack J. J. Phillips

This is the first book focusing on the ROI for technology investments written by a technology executive for technology decision makers with the support and guidance of the foremost authority in the discipline...