Business & economics / Management

Service Excellence @ Novell: Taking Customer Service from Cost to Profit

by Nova Vista Publishing's Best Pr Editors

Ten years ago, Novell's customer service division was pleasing customers. But in a high-impact transformation, the division changed the way it handles customer care. Now it is no longer a cost center: it contributes...

Leading Innovation: Creating Workplaces Where People Excel So Organizations Thrive

by Brian McDermott & Gerry Sexton

It's common to see the word "innovation" in mission statements, but it can't be mandated. By learning how to link innovation to real business needs and tapping into the creative forces of an organization's people,...

Grown-Up Leadership: The Benefits of Personal Growth for You and Your Team

by Leigh Bailey & Maureen Bailey

Why do leaders fail? Intimidators (who need to control) and Accommodators (who need acceptance) suffer from not knowing and accepting themselves. A holistic self-discovery process identifies your prism of background...

Time Out for Leaders: Daily Inspiration for Maximum Impact

by Donald Luce & Brian McDermott

It can be lonely being a leader. No wonder a little time out to take care of your own needs feels good! Classics, proverbs, expert wisdom, jokes and the news provide a quote for each workday in a leader's year....

Win-Win Selling: Turning Customer Needs Into Sales

by Wilson Learning Library

Customers buy to meet some kind of need. If you can discover those needs, you make buying easy, and both you and the customer feel satisfied. This Counselor sales approach, used by hundreds of thousands of successful...

Shakespeare, Henry V and the Lessons for Management

by Jorge Vasconcellos e Sá

The principles and   ideas   of Shakespeare's   Henry   V   and   still   have   practical application in   management .

Shakespeare ,   Henry   V   and the   Lessons   for Management   is   a...

Summary: Being The Best - Denis Waitley

by Must Read Summaries

This work offers a summary of the book "BEING THE BEST: Learn How To Replace Self-Destructive, Popular Myths with Life-Changing, Practical Truths" by Denis Waitley. Denis Waitley is described as "one of America's...

Summary: Everyone Communicates, Few Connect - John C. Maxwell

by Must Read Summaries

This ebook offers a summary of the book "Everyone Communicates, Few Connect: What the Most Effective Leaders Do Differently" by John C. Maxwell You, like everyone else communicate all the time - whether you...

Summary: How the Mighty Fall - Jim Collins

by Must Read Summaries

This work offers a summary of the book "HOW THE MIGHTY FALL: And Why Some Companies Never Give In" by Jim Collins. No successful business is immune from failure, regardless of previous performance. External...

Summary: Rich dad, poor dad - Robert Kiyosaki and Sharon Lechter

by Must Read Summaries

This work offers a summary of the book "RICH DAD, POOR DAD: What the Rich Teach Their Kids About Money -- That the Poor and Middle Class Do Not!" by Robert Kiyosaki and Sharon Lechter. In Rich Dad, Poor Dad,...

Summary: Enchantment - Guy Kawasaki

by Must Read Summaries

This ebook offers a summary of the book "Enchantment" by Guy Kawasaki. Even if you have an insanely great mousetrap, the world will not beat a path to your door. Everyone's busy doing their own thing. In practice,...

Summary: The Ultimate Sales Machine - Chet Holmes

by Must Read Summaries

This work offers a summary of the book "THE ULTIMATE SALES MACHINE: Turbocharge Your Business with Relentless Focus on 12 Key Strategies" by Chet Holmes. Chet Holmes is a corporate trainer and business strategist...

Summary: The Second Coming of Steve Jobs - Alan Deutschman

by Must Read Summaries

This ebook offers a summary of the book "The Second Coming of Steve Jobs" by Alan Deutschman. Alan Deutschman is one of America's leading writers on change and innovation. In The Second Coming of Steve Jobs,...

Summary: Be Your Own Brand - David McNally and Karl Speak

by Must Read Summaries

This work offers a summary of "Be Your Own Brand" by David McNally and Karl Speak. In this brilliantly articulate summary, David McNally and Karl Speak argue for the importance of developing one's own personal...

Summary: Advanced Selling Strategies - Brian Tracy

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This work offers a summary of the book "ADVANCED SELLING STRATEGIES: The Proven System of Sales Ideas, Methods and Techniques Used by Top Salespeople Everywhere" by Brian Tracy. Brian Tracy's advice to people...

Summary: Bond - Terence Maher

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This work offers a summary of the book "BOND: The Business Career of Alan Bond" by Terence Maher. In The Business Career of Alan Bond, author Terence Maher recounts the rise, falls and comebacks of Australian...

Summary: Pour Your Heart Into It - Howard Schultz and Dori Yang

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This work offers a summary of the book "POUR YOUR HEART INTO IT: How Starbucks Built a Company One Cup at a Time" by Howard Schultz and Dori Yang. Howard Schultz is the founder and CEO of Starbucks and a former...

Summary: 2020 Vision - Stan Davis and Bill Davidson

by Must Read Summaries

This work offers a summary of the book "2020 VISION: Transform your business today to succeed in tomorrow's economy" by Stan Davis and Bill Davidson. "By the year 2020, the way everyone lives and makes a living...

Summary: Inbound marketing - Brian Halligan and Dharmesh Shah

by Must Read Summaries

This work offers a summary of the book "INBOUND MARKETING: Get Found Using Google, Social Media, and Blogs" by Brian Halligan and Dharmesh Shah. Customers today are getting far better at ignoring outbound marketing...

Summary: 20|20 Foresight - Hugh Courtney

by Must Read Summaries

This work offers a summary of the book "20|20 FORESIGHT: Crafting Strategy in an Uncertain World" by Hugh Courtney As co-leader of McKinsey & Company's Global Strategy Practice, there is no one more qualified...