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British Tourism

by Leonard J J Lickorish

Tourism at any point in time is in many ways a mirror of economic and social change. The changes in British society in the decades from the 1950s to the 21st century are reflected in the forms of tourism that...


Strategic Management for Travel and Tourism

by Nigel Evans, George Stonehouse & David Campbell

Strategic Management for Travel and Tourism is the must-have text for students studying travel and tourism. It brings theory to life by using industry-based case studies, and in doing so, 'speaks the language'...


Sustainable Energy Pricing: Nature, Sustainable Engineering, and the Science of Energy Pricing

by Gary Zatzman

The petroleum sector is possibly the largest and most dominant economic sector in the globalized economy. However, for reasons explored in this book, although none of the existing economic development models...


Green Infrastructure Finance

by Aldo Baietti & Andrey Shlyakhtenko

Increasing concerns over the effects of climate change have heightened the importance of accelerating investments in green growth. The International Energy Agency, for example, estimates that to reduce carbon...


Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism

by Dimitrios Buhalis & Simon Darcy

This volume presents an international selection of invited contributions on policy and best practice in accessible tourism, reflecting current practices across a range of destinations and business settings....


The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry

by Robert Spector & Patrick D. McCarthy

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.

Howard Schultz, Chairman,...


Nepal's Investment Climate

by Gabi G. Afram & Angelica Salvi Del Pero

The signing of the Comprehensive Peace Agreement in 2006 and Constituent Assembly elections in 2008 have paved the way for political and economic reform in Nepal. Indeed, the 2009 Investment Climate Assessment...


Walmart: Key Insights and Practical Lessons from the World's Largest Retailer

by Bryan Roberts & Natalie Berg

Walmart examines the world's largest retailer, detailing both its successes and failures and the implications for other retailers, suppliers and customers. Key themes include: multichannel, private label, marketing,...


The Hollywood Economist 2.0: The Hidden Financial Reality Behind the Movies

by Edward Jay Epstein

A fully revised edition of the popular guide to Hollywood finances, updated to reflect even newer films and trends

In a Freakonomics-meets-Hollywood saga, veteran investigative reporter Edward Jay Epstein goes...


Driven to Succeed: How Frank Hasenfratz Grew Linamar from Guelph to Global

by Rod McQueen & Susan M. Papp

Hungarian-born Frank Hasenfratz fled his native land in 1956 after the revolution to free his nation from Soviet domination failed. He eventually settled in Guelph, Ontario, where he founded Linamar, now the...


Business Travel Success: How to Reduce Stress, Be More Productive and Travel with Confidence

by Carol Margolis

Business Travel Success takes travel problems such as flight delays, airport security stress, and the guilt of leaving loved ones at home, and offers solutions to these and many more concerns. You will find...


Ground Wars: Personalized Communication in Political Campaigns

by Rasmus Kleis Nielsen

Political campaigns today are won or lost in the so-called ground war--the strategic deployment of teams of staffers, volunteers, and paid part-timers who work the phones and canvass block by block, house by...


Governing the Energy Transition

by Geert Verbong & Derk Loorbach

The Energy Transition, the inevitable shift away from cheap, centralized, largely fossil-based energy systems, is one of the core challenges of our time. This book provides a coherent and novel insight into...


International Perspectives of Festivals and Events

by Jane Ali-Knight, Alan Fyall & Martin Robertson

International Perspectives of Festivals and Events addresses contemporary issues concerning the potential of festivals and events to produce economic, social, cultural and community benefits. Incorporating a...


Developments in Tourism Research

by David Airey & John Tribe

This book aims to be a showcase for cutting edge research offering a high-edited selection of the best paper submitted to the 2006 tourism conference at the University of Surrey, which itself is a celebration...


Handbook of Hospitality Human Resources Management

by Dana Tesone

Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how...


Handbook of Hospitality Marketing Management

by Haemoon Oh

This handbook consists of 19 chapters that critically review mainstream hospitality marketing research topics and set directions for future research efforts. Internationally recognized leading researchers provide...


Micro-Clusters and Networks

by Ewen Michael

This book introduces a new approach to the analysis and management of growth in small tourism markets for regional and rural locations. It recognizes from the outset that the vast bulk of the tourism industry's...


Tomorrow's Tourist: Scenarios & Trends

by Ian Yeoman

By 2030, China will be the world's largest tourism destination, holidays in Outer Space will be the ultimate luxury experience, extreme Swedish ironing will be an Olympic Sport, embedded technologies will be...


Tourism and Politics

by Peter M. Burns & Marina Novelli

Tourism and Politics aims to disseminate ideas on the critical discourse of tourism and tourists as they relate to politics, through a series of case studies from around the world written by specialists with...