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Empowerment: HR Strategies for Service Excellence

by Conrad Lashley

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital...


Managing Airports

by Anne Graham

Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, Managing Airports, second edition, provides an innovative insight into the processes...


Manual of Travel Agency Practice

by Jane Archer & Gwenda Syratt

Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:

* Technology development - the different types of travel agency systems...


Sustainable Tourism

by Rob Harris, Peter Williams & Tony Griffin

Sustainable Tourism is vital reading for anyone seeking to understand the complexities associated with sustainable tourism development, and how government and industry have responded to the challenges the concept...


Understanding the Hospitality Consumer

by Alastair Williams

'Understanding the Hospitality Consumer' presents a unique perspective on consumer behaviour in the hospitality sector. It seeks to focus on the role of consumption in hospitality and to investigate our understanding...


Event Marketing: How to Successfully Promote Events, Festivals, Conventions, and Expositions

by C. A. Preston

A modern, completely updated guide to effective event marketing

As the events market becomes increasingly saturated, it is essential for a successful event professional to understand the use of strategic marketing...


The Years Before My Death: Memories of a Comic Life

by David McPhail

How a small boy with a stammer ended up on the stage, becoming one of New Zealand's best loved comedians.In The Years Before My Death, renowned and much loved actor-director and comedy show writer David McPhail...


The Englishman's England

by Ian Ousby

'If my journals should remain legible, or be perused at the end of 200 years, there will, even then, be little curious in them relative to travel, or the people; because our island is now so explored; our roads,...


Safer Hospital Care: Strategies for Continuous Innovation

by Dev Raheja

From newborns switched in the nursery to medication mix-ups and hospital-acquired infections, we are all familiar with the horror stories about hospital safety, and unfortunately, the statistics say we aren't...


Selling Solar: The Diffusion of Renewable Energy in Emerging Markets

by Damian Miller

To solve the climate crisis, the world must make a wholesale shift to renewable energy technologies. With surging growth in emerging markets, this transformation takes on even greater urgency. The challenges...


Water and Sanitation Services: Public Policy and Management

by Jose Esteban Esteban Castro & Leo Heller

Substantially reducing the number of human beings who lack access to clean water and safe sanitation is one of the key Millennium Development Goals. This book argues and demonstrates that this can only be achieved...


Agricultural Development in China and Africa: A Comparative Analysis

by Li Xiaoyun, Qi Gubo & Tang Lixia

Many African countries are increasingly interested in learning from China's experiences in achieving effective agricultural development. The Chinese government and academic community are also keen to share experiences...


Advertising in Tourism and Leisure

by Nigel Morgan & Annette Pritchard

'Advertising in Leisure and Tourism' brings together the current thinking in this area, via extensive international case studies, to provide a critical appraisal of the potential of advertising in leisure and...


Culinary Taste

by Donald Sloan & Prue Leith

Culinary Taste: Consumer Behaviour in the International Restaurant Sector looks at the factors that influence our culinary tastes and dining behaviour, illustrating how they can translate into successful business...


Hospitality Sales and Promotion

by Derek Taylor

'Hospitality Sales and Promotion' is the essential guide for every manager in the hospitality industry wanting to achieve maximum profits from their sales promotions.

Practical and down-to-earth, this guide...


Fair Trade Organizations and Social Enterprise: Social Innovation Through Hybrid Organization Models

by Benjamin Huybrechts

For several decades, social enterprises have been pioneers in the conception and implementation of a pathbreaking social innovation: Fair Trade (FT). Fair Trade Social Enterprises have created a movement which...


Managing Visitor Attractions: New Directions

by Bruce Prideaux, Alan Fyall & Anna Leask

'Managing Visitor Attractions' is a unique text that provides a cutting edge insight into the issues, principles and practices of visitor attractions today and into the future.

Divided into five parts, the book...


The Jevons Paradox and the Myth of Resource Efficiency Improvements

by Blake Alcott, Mario Giampietro & Kozo Mayumi

�The Jevons Paradox�, which was first expressed in 1865 by William Stanley Jevons in relation to use of coal, states that an increase in efficiency in using a resource leads to increased use of that resource...


British Tourism

by Leonard J J Lickorish

Tourism at any point in time is in many ways a mirror of economic and social change. The changes in British society in the decades from the 1950s to the 21st century are reflected in the forms of tourism that...


Strategic Management for Travel and Tourism

by Nigel Evans, George Stonehouse & David Campbell

Strategic Management for Travel and Tourism is the must-have text for students studying travel and tourism. It brings theory to life by using industry-based case studies, and in doing so, 'speaks the language'...