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You Can't Win a Fight with Your Client

by Tom Markert

In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your...


The Clean Tech Revolution: Winning and Profiting from Clean Energy

by Ron Pernick & Clint Wilder

When industry giants such as GE, Toyota, and Sharp and investment firms such as Goldman Sachs are making multibillion-dollar investments in clean technology, the message is clear. Developing clean technologies...


Luncheonette: A Memoir

by Steven Sorrentino

When his father contracted a sudden illness that left him paralyzed, Steven Sorrentino stowed away his dreams of Broadway stardom and returned home to West Long Branch, New Jersey, to help his family out. Taking...


Wastewater Irrigation and Health: Assessing and Mitigating Risk in Low-Income Countries

by Akissa Bahri, Pay Drechsel & Liqa Raschid-Sally

First Published in 2009. Routledge is an imprint of Taylor & Francis, an informa company.


Motty

by John Motson

From Ronnie Radford to Wayne Rooney, John Motson's knowledge and passion for football are unrivalled. In Motty, he shares his story for the first time and guides us through a career which has spanned forty years...


Inbound Marketing: Get Found Using Google, Social Media, and Blogs

by Dharmesh Shah, Brian Halligan & David Meerman Scott

Stop pushing your message out and start pulling your customers in

Traditional "outbound" marketing methods like cold-calling, email blasts, advertising, and direct mail are increasingly less effective. People...


Public Sentinel

by Pippa Norris

What are the ideal roles the mass media should play as an institution to strengthen democratic governance and thus bolster human development? Under what conditions do media systems succeed or fail to meet these...


The A to Z of the Petroleum Industry

by M. S. Vassiliou

The A to Z of the Petroleum Industry presents a concise but complete one-volume reference on the history of the petroleum industry from pre-modern times to the present day. This is done through a chronology,...


The Digital Handshake: Seven Proven Strategies to Grow Your Business Using Social Media

by Paul Chaney

Practical applications for using social media to boost your business

Even today's most successful businesses are seeing shrinking returns on their advertising and marketing dollars. The Digital Handshake explains...


Gods at War: Shotgun Takeovers, Government by Deal, and the Private Equity Implosion

by Steven M. Davidoff

An engaging exploration of modern-day deals and deal-making

Gods at War details the recent deals and events that have forever changed the world of billion-dollar deal-making. This book is a whirlwind tour of...


Start and Run a Shop: How to Open a Successful Retail Business

by Deborah Penrith

There is nothing more satisfying than owning a shop of your own. Whether it's a designer clothing store, an exciting florist, or something for practically everything, this book will guide you through all you...


Start and Run a Successful Beauty Salon: A comprehensive guide to managing or acquiring your own salon

by Sally Medcalf & Bijan Yousef-Zadeh

This book is a step-by-step guide to starting and running a successful beauty salon. It is aimed at the budding entrepreneur; a qualified beautician working for someone else who now wants to go it alone; or...


My World in Motion

by Jo Whiley

Jo Whiley is someone millions of us recognise but very few of us know. Jo's a mother, sister, DJ, wife and music-industry insider who throughout her career - and in an age of fleeting celebrity - has earned...


Contemporary Hospitality and Tourism Management Issues in China and India

by Stephen Ball, Susan Horner & Kevin Nield

This book represents a comprehensive, authoritative and up-to-date analysis of key sectors in the hospitality and tourism industries in China and India, and will address the market's growing need for information...


Planning Research in Hospitality & Tourism

by Levent Altinay & Alexandros Paraskevas

Planning Research in Hospitality and Tourism provides a concise and clear approach to planning research projects which are a necessity in most hospitality and tourism courses taught at degree level. The text...


The Business of Resort Management

by Peter Murphy

How can owners and managers ensure that their considerable capital investments will return a competitive return on their investments? How can users and owners be sure they enjoy the promises of tantalizing marketing...


International Hospitality Management

by Alan Clarke & Wei Chen

International Hospitality Management: issues and applications brings together the latest developments in global hospitality operations with the contemporary management principles. It provides a truly international...


The Darker Side of Travel: The Theory and Practice of Dark Tourism

by Richard Sharpley & Philip R. Stone

Over the last decade, the concept of dark tourism has attracted growing academic interest and media attention. Nevertheless, perspectives on and understanding of dark tourism remain varied and theoretically...


Wine Tourism Around the World

by C. Michael Hall, Liz Sharples & Brock Cambourne

Wine tourism is a rapidly growing field of industry and academic interest with changes in the consumer markets in recent years, showing an enormous interest in 'experiential' travel. Wine Tourism Around the...


Tourism: How Effective Management Makes the Difference

by Roger Doswell

Tourism: How effective management makes the difference builds tourism's components and impacts into a total framework showing how it should be made subject to an overall planning and management process.

This...