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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

by Jody Hoffer Gittell

In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called "the most successful airline in history." Now, the bestselling...


Domestic Tourism in Asia: Diversity and Divergence

by Shalini Singh

Many countries have a rich tradition of domestic travel and holidaying which not only predates but exceeds mass international travel. This is particularly the case in Asia where recent economic prosperity and...


Intermodal Transport

by Collective

Turkey’s continuing economic expansion depends on the diversification of its transport modes and especially on the development of efficient multimodal services. Its role as a hub for Europe, Asia, and the...


Marketing to the Social Web: How Digital Customer Communities Build Your Business

by Larry Weber

An updated and expanded Second Edition of the popular guide to social media for the business community

Marketers must look to the Web for new ways of finding customers and communicating with them, rather than...


Guinness: The 250 Year Quest for the Perfect Pint

by Bill Yenne

A perfectly poured history of the world's greatest beer.

"Joseph Conrad was wrong. The real journey into the Heart of Darkness is recounted within the pages of Bill Yenne's fine book. Guinness (the beer) is a...


Tourism and the Lodging Sector

by Dallen Timothy & Victor Teye

Tourism and the Lodging Sector is a pioneering book, the first text of its kind to examine the lodging sector from a tourism perspective. The book highlights the importance of the lodging sector in tourism as...


New Industries from New Places

by World Bank

Software comes from India, hardware comes from China. Why is that? Why did China and India take such different paths to global dominance in new high-tech industries? Will their paths continue to diverge or converge?...


Rural Tourism Development: Localism and Cultural Change

by E. Wanda George & Heather Mair

Rural tourism represents a merging of perhaps two of the most influential yet contradictory features of modern life. Not only are the forces of economic, social, cultural, environmental and political change...


What Will Be: How the World of Information Will Change

by Michael L. Dertouzos

Michael Dertouzos has been an insightful commentator and an active participant in the creation of the Information Age.Now, in What Will Be, he offers a thought-provoking and entertaining vision of the world...


Twitter Power: How to Dominate Your Market One Tweet at a Time

by Ken Burge, Joel Comm & Anthony Robbins

Get the business leader's guide to using Twitter to gain competitive advantage.

Since 2006, forward-thinking companies like Apple, JetBlue, Whole Foods, and GM have discovered the instant benefits of leveraging...


Historical Dictionary of the Petroleum Industry

by M. S. Vassiliou

The Historical Dictionary of the Petroleum Industry presents a concise but complete one-volume reference on the history of the petroleum industry from pre-modern times to the present day. This is done through...


The People's Tycoon: Henry Ford and the American Century

by Steven Watts

How a Michigan farm boy became the richest man in America is a classic, almost mythic tale, but never before has Henry Ford’s outsized genius been brought to life so vividly as it is in this engaging and superbly...


Event Planning: The Ultimate Guide to Successful Meetings, Corporate Events, Fundraising Galas, Conferences, Conventions, Incentives a

by Judy Allen

This bestselling all-in-one guide to the event planning business is back and better than ever, fully updated and revised to reflect the very latest trends and best practices in the industry. This handy, comprehensive...


The Word of Mouse: New Age of Networked Media

by Jim Banister

An essential guide to how the rapid convergence of media and digital technology will unfold over the coming years, and how our conceptions of “programming” and “consumers” will be transformed by the...


A Hard Way to Make Easy Money

by Maurice Beale

First in Paris, then in Las Vegas, the game of poker binds together a cast of diverse and picturesque characters. From an office on the Champs Elys'es to a street of horsemeat butchers, the quirkiness of poker...


Toy Monster: The Big, Bad World of Mattel

by Jerry Oppenheimer

An eye-popping, unauthorized expos? of the House of Barbie

From Boise to Beijing, Mattel's toys dominate the universe. Its no-fun-and-games marketing muscle reaches some 140 countries, and its iconic products...


Cognitive Impairment, Mental Health and Transport

by Collective

Cognitive impairment and mental health affect a large number of people, for whom the use of public transport can present a challenge. This book examines this neglected area, presenting various suggestions from...


Retail Business Kit For Dummies

by Rick Segel

Whether you’re a novice or a seasoned retail entrepreneur, Retail Business Kit For Dummies shows you how to start and run your business in today’s retail marketplace—from your original dream and the day-to-day...


Axis of Influence: How Credibility and Likeability Intersect to Drive Success

by Michael Lovas & Pam Holloway

Lovas and Holloway explore those qualities that people find likable and trustworthy and show readers how to systematically improve how others perceive them.


International Tourism

by PhD, Yvette Reisinger & Frederic Dimanche

In recent years there has been a considerable interest in the cultural aspects of tourism such as the impacts of culture on tourism planning, development, management, and marketing. However, the focus has been...