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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

by James L. Heskett, W. Earl Sasser & Leonard A. Schlesinger

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful...

Real Estate Investing 101: Best Way to Invest for Big Returns, Top 10 Tips

by H. Richard Steinhoff

Attention Real Estate Investors: Do not invest before reading this book. Buying an investment property can not only provide you with monthly income, it can also serve as a retirement vehicle. But, you need to...

Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers

by Todd W. Arnold

Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the...

U.S. Trade Policy: History, Theory, and the WTO: History, Theory, and the WTO

by William A. Lovett, Jr, Alfred E. Eckes & Richard L. Brinkman

Lovett (Tulane Law School), Eckes (a former commissioner of the U.S. International Commission during the Reagan and Bush I administrations), and Brinkman (international economics, Portland State U.) evaluate...

Practical Guidance for Defining a Smart Grid Modernization Strategy: The Case of Distribution

by Marcelino Madrigal & Robert Uluski

This document provides some practical guidance on how utilities can define their own smart grid vision, identify priorities, and structure investment plans. While most of these strategic aspects apply to any...

Vintage Hair Styles of the 1940s

by Bethany Jane Davies

The 1940s were exciting times for women, heralding new looks and, crucially, new hair styles. Vintage Hair Styles of the 1940s provides a complete guide to those hair styles. It takes a step-by-step approach...

Design for Secure Residential Environments

by Steve Crouch, Henry Shaftoe & Roy Fleming

There is currently a great deal of interest in crime prevention and how it can be reduced through better design. Design for a Secure Residential Environment provides the framework on which the risk of crime...

Legendary Service: The Key is to Care

by Ken Blanchard, Victoria Halsey & Kathy Cuff

Take Care of Your Customers--or Someone Else Will!

Legendary Service

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at...

The Consuming Geographies of Food: Diet, Food Deserts and Obesity

by Hillary J. Shaw

The consumption and distribution of food, as well as its production, has become a major public policy issue over the past few decades; what we eat is no longer merely a private matter but carries significant...

The Complete Pool Manual for Homeowners and Professionals: A Step-by-Step Maintenance guide

by Dan Hardy

If you are a pool owner, you have made a major investment and proper swimming pool maintenance is an ab- solute must! Keeping your pool clean and maintained should be a top priority since a clean pool is essential...

Wedding Planning and Management: Consultancy for Diverse Clients

by Maggie Daniels & Carrie Loveless

Wedding Planning and Management: Consultancy for Diverse Clients, 2nd Edition provides students, consultants, vendors, scholars and engaged couples with a comprehensive introduction to the business of weddings....

Child-Care Services: Step-by-Step Startup Guide

by The Staff of Entrepreneur Media

The experts at Entrepreneur provide a two-part guide to success. First, find out what it takes to start a family-style child-care center in your home, a large center at a commercial site, or a niche business...

Start Your Own Child-Care Service: Your Step-By-Step Guide to Success

by The Staff of Entrepreneur Media & Jacquelyn Lynn


As the number of working parents grows the number of children who need quality childcare grows along with it. That need is creating a tremendous...

Water Security: Principles, Perspectives and Practices

by Bruce Lankford, Karen Bakker & Mark Zeitoun

The purpose of this book is to present an overview of the latest research, policy, practitioner, academic and international thinking on water security-an issue that, like water governance a few years ago, has...

Retail Business and More: Step-by-Step Startup Guide

by The Staff of Entrepreneur Media

The experts at Entrepreneur provide a two-part guide to success. First, learn everything you need to know to be the next retail giant or just open a small boutique. Then, master the fundamentals of business...

Marketing Tourism Experiences

by Noel Scott, Eric Laws & Philipp Boksberger

This book provides a review of the current theory and practice of experiential tourism and how it is marketed. Many societies today are characterised by widespread individual wealth of an order previously confined...

Global Sport Business - Westerbeek: Community Impacts of Commercial Sport

by Hans Westerbeek

Global Sport Business: The Community Impact of Commercial Sport involves a range of pressing issues that come with the arrival of sport as a commodity in the world economy. It can be argued that, throughout...

Food Truck Business: Step-by-Step Startup Guide

by The Staff of Entrepreneur Media

The experts at Entrepreneur provide a two-part guide to success. First, learn all the delicious detail behind starting one the hottest and most affordable food business: your own food truck. Then, master the...

Exploring the Social Impacts of Events

by Greg Richards, Marisa de Brito & Linda Wilks

Social impacts are increasingly used as one of the main justifications for staging and funding events, and yet there is very little empirical evidence on the extent to which these impacts are realised by different...

Human Resource Management in the Hospitality Industry: A Guide to Best Practice

by Michael Boella & Steven Goss-Turner

Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach,...