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Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers

by Todd W. Arnold

Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the...


Gurus of Chaos: Modern India's Money Masters

by Saurabh Mukherjea

What does it take to be a stock market guru?

What are the traits needed to be a successful investor?

Can one master the stock market or is it a gift one is born with?

How does one build a portfolio and protect...


U.S. Trade Policy: History, Theory, and the WTO: History, Theory, and the WTO

by William A. Lovett, Jr, Alfred E. Eckes & Richard L. Brinkman

Lovett (Tulane Law School), Eckes (a former commissioner of the U.S. International Commission during the Reagan and Bush I administrations), and Brinkman (international economics, Portland State U.) evaluate...


Practical Guidance for Defining a Smart Grid Modernization Strategy: The Case of Distribution

by Marcelino Madrigal & Robert Uluski

This document provides some practical guidance on how utilities can define their own smart grid vision, identify priorities, and structure investment plans. While most of these strategic aspects apply to any...


Design for Secure Residential Environments

by Steve Crouch, Henry Shaftoe & Roy Fleming

There is currently a great deal of interest in crime prevention and how it can be reduced through better design. Design for a Secure Residential Environment provides the framework on which the risk of crime...


The Consuming Geographies of Food: Diet, Food Deserts and Obesity

by Hillary J. Shaw

The consumption and distribution of food, as well as its production, has become a major public policy issue over the past few decades; what we eat is no longer merely a private matter but carries significant...


The Complete Pool Manual for Homeowners and Professionals: A Step-by-Step Maintenance guide

by Dan Hardy

If you are a pool owner, you have made a major investment and proper swimming pool maintenance is an ab- solute must! Keeping your pool clean and maintained should be a top priority since a clean pool is essential...


Wedding Planning and Management: Consultancy for Diverse Clients

by Maggie Daniels & Carrie Loveless

Wedding Planning and Management: Consultancy for Diverse Clients, 2nd Edition provides students, consultants, vendors, scholars and engaged couples with a comprehensive introduction to the business of weddings....


Water Security: Principles, Perspectives and Practices

by Bruce Lankford, Karen Bakker & Mark Zeitoun

The purpose of this book is to present an overview of the latest research, policy, practitioner, academic and international thinking on water security-an issue that, like water governance a few years ago, has...


Marketing Tourism Experiences

by Noel Scott, Eric Laws & Philipp Boksberger

This book provides a review of the current theory and practice of experiential tourism and how it is marketed. Many societies today are characterised by widespread individual wealth of an order previously confined...


Global Sport Business - Westerbeek: Community Impacts of Commercial Sport

by Hans Westerbeek

Global Sport Business: The Community Impact of Commercial Sport involves a range of pressing issues that come with the arrival of sport as a commodity in the world economy. It can be argued that, throughout...


Exploring the Social Impacts of Events

by Greg Richards, Marisa de Brito & Linda Wilks

Social impacts are increasingly used as one of the main justifications for staging and funding events, and yet there is very little empirical evidence on the extent to which these impacts are realised by different...


Human Resource Management in the Hospitality Industry: A Guide to Best Practice

by Michael Boella & Steven Goss-Turner

Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach,...


Water Trading and Global Water Scarcity: International Experiences

by Josefina Maestu

Water scarcity is an increasing problem in many parts of the world, yet conventional supply-side economics and management are insufficient to deal with it. In this book the role of water trading as an instrument...


Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

by Ron Kaufman

A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice...


Voluntary Organizations and Public Service Delivery

by Ian Cunningham & Philip James

Voluntary Organizations and Public Sector Delivery examines how aspects of voluntary sector employment are affected by its engagement with the growing trend to the market-based outsourcing in the delivery of...


Tourism and Retail

by Charles McIntyre

Tourists are drawn to explore new environments and peoples. What better way to interact with a locality than to seek out and roam its marketplaces? The nature of tourist shopping activity thus goes beyond mere...


Events Management: An Introduction

by Charles Bladen, James Kennell & Emma Abson

Contemporary events management is a diverse and challenging field. This major new introductory textbook is the first to fully explore the multi-disciplinary nature of events management and to provide all the...


The New Health Age: The Future of Health Care in America

by Jonathan Fleece & David Houle

We live in a transformational time in the history of medicine and health care. The twenty-first century will be a time of dramatic change, incredible breakthroughs, and totally altered thinking about health,...


Exporting Services

by Arti Grover Goswami & Aaditya Mattoo

The past two decades have seen exciting changes with developing countries emerging as exporters of services. Technological developments now make it easier to trade services across borders. But other avenues...