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How Creating Customer Value Makes You a Great Executive

by Gautam Mahajan

Customer value is an overused and mis-understood term. Chris Ross said, ÒThere's a strong argument for changing the term 'marketing' and renaming it 'value creation'.Ó Companies fail to create value as well...


Sustainability and the City

by Adi Wolfson

Cities are without a doubt one of the miracles of human creation and the embodiment of the human environment. Insofar as they are large and densely populated human settlements with defined legal and political...


Child Care Business Success: Create your positive, productive and profitable child care business!

by Julie Bartkus

Inside secrets and never-before-revealed stories are shared in this one-of-a-kind book by Child Care Business Success Mentor Julie Bartkus. Julie’s mission has been to help child care owners create their positive,...


Freight Brokerage Business

by The Staff of Entrepreneur Media, Inc.

Start a Freight Brokerage Business Today

The experts at Entrepreneur provide a two-part guide to success. First, learn how you can start a successful freight brokerage business right from your home. Then, master...


(Re)Consider your Service Value proposition

by Andrew Manning

Services form the largest parts of most developed economies, and a growing part of emerging economies too. And all organisations contain in-house service teams and departments. So, this book is relevant to you,...


Collaborative Innovation

by Tony Morgan

Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved...


Import/Export Business

by The Staff of Entrepreneur Media, Inc.

The experts at Entrepreneur provide a two-part guide to success. First, learn the nuts and bolts of starting an import/export business, including everything from trade laws to choosing a reliable customs broker....


Why?

by Martha Humler & Simon Goodway

Why? is filled with relatable rants about a subject Martha Humler knows well: customer service. My wish is one day stories like these will be few and far betweenbut in the meantime, I hope Marthas book gives...


Competing Against Luck

by Clayton M. Christensen, Taddy Hall, Karen Dillon & David S. Duncan

The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not...


How to Master the Art of Selling Financial Services

by Tom Hopkins

Whether you’re a financial services expert or novice, you understand the business. You’ve worked hard to gain your product knowledge. You watch industry trends. But, do you know how to talk to clients so...


It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture

by Dee Ann Turner

Businesses are built by growing relationships with customers. Culture is created by the stories those relationships tell. Two of the most important differentiators of a business are its talent and its culture....


Real Estate Investing 101: Best Way to Invest for Big Returns, Top 10 Tips

by H. Richard Steinhoff

Attention Real Estate Investors: Do not invest before reading this book. Buying an investment property can not only provide you with monthly income, it can also serve as a retirement vehicle. But, you need to...


From Babysitter to Business Owner: Getting the Most Out of Your Home Child Care Business

by Patricia Dischler

Strategies for making your home day care providers a professional business.


Vintage Hair Styles of the 1940s

by Bethany Jane Davies

The 1940s were exciting times for women, heralding new looks and, crucially, new hair styles. Vintage Hair Styles of the 1940s provides a complete guide to those hair styles. It takes a step-by-step approach...


The Economy of Ireland

by John W. O'Hagan & Carol Newman

An essential book for students of economics as well as economists and policymakers.

The twelfth edition of this enduring and popular book surveys all major changes in the Irish economy in the past fifteen years,...


Service Design

by Andy Polaine, Lavrans Løvlie & Ben Reason

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service...


Customer Service Intermediate Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and Improving Customer Experience

by Ivanka Menken

Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience:...


You Can't Win a Fight with Your Client

by Tom Markert

In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your...


Introduction to Service

by Harry Katzan Jr

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion....


The Passion of Barbering

by Dr. Charles H. Washington

When Charles H. Washington first got his start as a barber, he discovered other African-Americans in the field were reluctant to share the secrets of the craft.

But that didnt stop him from working his way up,...