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Mastering Physician Engagement: A Practical Guide to Achieving Shared Outcomes

by MD, MSIS, John W. Showalter & MHIIM, Leigh T. Williams

Twenty-first century healthcare will be defined by better care, smarter spending, and healthier people. All eyes are on technology as the means to drive down costs and improve efficiency, enabling physicians...


Introduction to Smart eHealth and eCare Technologies

by Sari Merilampi & Andrew Sirkka

Both the demographics and lack of resources in the health and well-being industry are increasingly forcing us to find alternative solutions for individualized health and social care. In an effort to address...


Risk Analysis and Management of Repetitive Actions: A Guide for Applying the OCRA System (Occupational Repetitive Actions), Third Edition

by Daniela Colombini & Enrico Occhipinti

This book covers the application of the OCRA (Occupational Repetitive Actions) method. The methods make up a system dedicated to the analysis and management of the risk of biomechanical overload of the upper...


Wheelchair Skills Assessment and Training

by R. Lee Kirby

This book provides a wide spectrum of readers with comprehensive but easily understandable protocols for the assessment and training of wheelchair skills. The Wheelchair Research Team at Dalhousie University...


A Healthcare Solution: A Patient-Centered, Resource Management Perspective

by Mark A. Vonderembse & David D. Dobrzykowski

The evidence is undeniable. By any measure, the US spends more on healthcare than any other country in the world, yet its health outcomes as measure by longevity are in the bottom half among developed countries,...


Competing Against Luck

by Clayton M. Christensen, Taddy Hall, Karen Dillon & David S. Duncan

The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not...


One World Health: An Overview of Global Health

by Lord Nigel Crisp

This brand new textbook presents a new approach to the teaching and understanding of global health. It describes the shared opportunities but also the problems that we all face, wherever we live, and the particular...


Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition

by Mark Graban

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals,...


One World Health: An Overview of Global Health

by Lord Nigel Crisp

This brand new textbook presents a new approach to the teaching and understanding of global health. It describes the shared opportunities but also the problems that we all face, wherever we live, and the particular...


Smart Use of State Public Health Data for Health Disparity Assessment

by Ge Lin & Ming Qu

Health services are often fragmented along organizational lines with limited communication among the public health-related programs or organizations, such as mental health, social services, and public health...


Bringing Value to Healthcare: Practical Steps for Getting to a Market-Based Model

by Rita E. Numerof & Michael Abrams

The healthcare sector is on the cusp of sweeping disruption. The hallmarks of the old system-pricing that's disconnected from outcomes and incentives for treating sickness rather than maintaining health-are...


Being a Successful Interpreter: Adding Value and Delivering Excellence

by Jonathan Downie

Being a Successful Interpreter: Adding Value and Delivering Excellence is a practice-oriented guide on the future of interpreting and the ways in which interpreters can adjust their business and professional...


Analyzing Form, Function, and Financing of the U.S. Health Care System

by Paula Stamps Duston

Analyzing Form, Function, and Financing of the U.S. Health Care System tells the story of the U.S. health care system by using a narrative approach identifying function rather than the more common data-driven...


Clinical Co-Management: A Bridge to Clinical Integration and Pathway to Bundled Payments

by JD, CRA, Cherilyn G. Murer

A decade ago, UK HealthCare recognized the need to reposition itself as a regional referral center, focusing on advanced subspecialty care for the entire state of Kentucky. The goal was to become a "medical...


Managing Sustainable Tourism: A legacy for the future

by David L. Edgell Sr

Managing Sustainable Tourism tackles the tough issues of tourism such as negative environmental impact and cultural degradation, and provides answers that don't sacrifice positive economic growth. It offers...


A Leadership Journey in Health Care: Virginia Mason's Story

by Charles Kenney

Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability....


What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

by James L. Heskett, W. Earl Sasser & Leonard A. Schlesinger

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful...


Rethinking Utility Customer Care: Satisfying Your Always-Connected, Always-On Customers

by Todd W. Arnold

Is your customer care ready for our connected world? Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the...


U.S. Trade Policy: History, Theory, and the WTO: History, Theory, and the WTO

by William A. Lovett, Jr, Alfred E. Eckes & Richard L. Brinkman

Lovett (Tulane Law School), Eckes (a former commissioner of the U.S. International Commission during the Reagan and Bush I administrations), and Brinkman (international economics, Portland State U.) evaluate...


Practical Guidance for Defining a Smart Grid Modernization Strategy: The Case of Distribution

by Marcelino Madrigal & Robert Uluski

This document provides some practical guidance on how utilities can define their own smart grid vision, identify priorities, and structure investment plans. While most of these strategic aspects apply to any...