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The Chief Learning Officer (CLO)

by Tamar Elkeles & Jack J. J. Phillips

NEW - TAMAR ELKELES WINS PRESTIGIOUS AWARD!

Tamar Elkeles, vice president of Qualcomm Learning Center and co-author of The Chief Learning Officer, has been named 2010 CLO of the Year by Chief Learning Officer...

The Future of Knowledge

by Verna Allee

Verna Allee, whose groundbreaking book 'The Knowledge Evolution' helped usher in the exploding field of knowledge management, has brought her experience-tested insights into an exciting new synthesis, penetrating...

The Human Resources Scorecard

by Jack J. J. Phillips, Ron Stone & Patricia Phillips

'The Human Resources Scorecard: measuring the return on investment' is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on...

The Conductive Organization

by Hubert Saint-Onge & Charles Armstrong

An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge...

The Knowledge Evolution

by Verna Allee

The Knowledge Evolution offers a unique and powerful road map for understanding knowledge creation, learning, and performance in everyday work. This book reframes current thinking by delving into the hidden...

The Innovation SuperHighway

by Debra M M Amidon

Debra M. Amidon, a worldwide pioneer in knowledge strategy, once again leads you into the future by charting the intersection of knowledge management and innovation into a new frontier called 'Knowledge Innovation.'...

The Leadership Scorecard

by Jack J. J. Phillips & Lynn Schmidt

Strong leaders are essential to business success, which makes leadership development a business imperative in today's competitive environment. Leaders are needed that can do more than manage - leaders are needed...

The ROI Fieldbook

by Patricia Phillips, Jack J. J. Phillips & Ron Stone

Since the publication of 'Return on Investment in Training and Performance Improvement Programs,' many individuals have attempted to implement the ROI methodology in their organizations. Having a credible process...

The Streetwise Subbie

by John Russell

Jack Russell, well known for his 'contractual terrier' column in the Electrical Times, shares a lifetime's experience of the construction industry, with a style and insight that speaks directly to electrical...

Timeshare Resort Operations

by Randall Upchurch & Conrad Lashley

This book provides a complete overview of timeshare development and operation models. The authors take a comprehensive look at the present and future of this growing segment of the hospitality industry, including...

Tolley's Handbook of Disaster and Emergency Management

by Tony Moore & Raj Lakha

The Civil Contingencies Act 2004 modernised the UK's approach to disaster and emergency management, taking into account the kinds of threats the country faces in the 21st century, including terrorist threats...

Tony Hunt's Structures Notebook

by Tony Hunt & Tony Hunt

The purpose of the Structures Notebook is to explain, in the simplest possible terms, about the structure of 'things', and to demonstrate the fact that everything you see and touch, live in and use, living and...

War of Nerves: Chemical Warfare from World War I to Al-Qaeda

by Jonathan Tucker

In this important and revelatory book, Jonathan Tucker, a leading expert on chemical and biological weapons, chronicles the lethal history of chemical warfare from World War I to the present.

At the turn of the...

Total E-mail Marketing

by Dave Chaffey

E-mail is a powerful marketing communications tool which excels at developing relationships with existing customers and acquiring new customers. This second edition builds on the author's successful formula,...

Total Operations Solutions

by Ron Basu & J. Nevan Nevan Wright

Total Operations Solutions builds on concepts that were introduced in "Total Manufacturing Solutions", Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a...

Total Performance Scorecard

by Hubert Rampersad

In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy organizational climate. 'Total Performance Scorecard' introduces a concept...

Tourism and Hospitality in the 21st Century

by Andrew Lockwood

'Tourism and Hospitality in the 21st Century' examines current global dimensions, patterns and trends; provides a view of the external environment in which tourism and hospitality industries operate; reviews...

Tourism Policy and Planning

by Sr., David Edgell, Maria DelMastro DelMastro Allen & Jason Swanson

For many communities and countries throughout the world tourism is the most valuable industry. Economic changes taking place in China, India, and the United States (with almost 3 billion people, half the world's...

The New Knowledge Management

by Mark W. W. McElroy

'The New Knowledge Management' is the story of the birth of "second-generation knowledge management," told from the perspective of one its chief architects, Mark W. McElroy. Unlike its first-generation cousin,...

Travel and Tourism Public Relations

by Dennis Deuschl

The opening chapter explains the recent growth of industry PR, and travel & tourism news coverage which today focuses on the considerable economic benefits of the industry. Additionally, it reviews the leading...