Hyperion / Business & economics

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Zingerman's Guide to Giving Great Service

by Ari Weinzweig

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service.

Zingerman's in Ann Arbor, Michigan, is a beloved deli with...


The Fourth Mega-Market, Now Through 2011: How Three Earlier Bull Markets Explain the Present and Predict the Future

by Ralph Acampora & Michael D'Angelo

A proven leader in the financial world explains the current bull market--and how to profit from it--by comparing it to the great bull markets of the past.

Were you surprised by Wall Street's incredible performance...


Don't Send a Resume: And Other Contrarian Rules to Help Land a Great Job

by Jeffrey J. Fox

Anyone who thinks getting a good job is easy in this booming economy should think again. The real plum jobs are out there, but they're harder to get than ever. Now, bestselling author and innovative thinker...


What Got You Here, Won't Get You There