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And the Next Question is...: Powerful Questions For Sticky Moments

by Rachel Alexander

A very practical and easy to use book of 3,000+ powerful questions, forming part of every coach's / manager's toolkit; it enables you to easily find key questions in some of the most distinctive areas of coaching,...


Negotiation Mastery: Tools for the 21st Century Negotiator

by Simon Horton

Evil dolphins, the discovery of Viagra, the negotiating tactics of Genghis Khan, words of wisdom from Val Doonican's mum, how to set up your own cult and a love affair with a crocodile - just some of the stories...


Billion-Dollar Branding: Brand Your Small Business Like a Big Business and Great Things Happen

by Honey Parker & Blaine Parker

Branding is considered to be the province of big business. Branding is thought to be a logo, a color, a font, or a type of advertising. None of these things is true. Branding is defining a company's image in...


Delegating for Business Success: EBook Edition

by Janis Fischer CHAN

Empower staff and the organization with savvy delegation skills for 21st-century success. Delegation has always been an essential supervisory and managerial competency. In today's lean, competitive workplace,...


How To Sharpen Your Business Writing Skills: EBook Edition

by Nan LEVINSON

An opportunity to update writing skills and excel in today's e-writing environment. Packed with practical advice attuned to current business writing and presentation challenges, this book features special strategies...


First Line Supervision: EBook Edition

by Charles M. CADWELL

Join the thousands of supervisors who have stepped up to their new roles with this self-study classic. Join the thousands of supervisors who have learned the ropes with this classic book on mastering supervisory...


Interpersonal Negotiations: EBook Edition

by Len LERITZ

Finally...a negotiation framework that encourages a positive outcome for both parties. This book takes the "win/win" concept a step further to make negotiating a more gratifying experience-even if you don't...


Delivering Knock Your Socks Off Service: EBook Edition

by Ron ZEMKE & Bobette Hayes WILLIAMSON

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value...


Best Practice Workplace Negotiations: EBook Edition

by Richard A. LUECKE

Best Practice Workplace Negotiations offers a systematic approach to developing negotiating skills. It serves as an introduction to current best practices in negotiation that can be applied across a broad range...


Becoming a Manager: EBook Edition

by Perry MCINTOSH & Richard A. LUECKE

The role of the new manager demands a new mindset, new activities, and new relationships with people throughout the organization. Becoming a Manager guides the first-time manager through these and other challenges....


How To Be a Great Call Center Representative: EBook Edition

by Robert W. Lucas

Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the...


How To Build High-Performance Teams: EBook Edition

by Donald H. WEISS

Here's a step-by-step process to recruit, empower and lead teams. How to Build High-Performance Teams focuses on the how-to keys of team-building-from recruiting the right team members to truly empowering them...


Taking Control With Time Management: EBook Edition

by M. J. WEEKS & Janis Fischer CHAN

How to balance the demands of work and personal life. Apply the tools and techniques in this book to meet contemporary time challenges and balance the demands of work and personal life. Now packed with exercises...


Fundamentals of Human Resources Management: EBook Edition

by Diane Arthur

Key tools for developing a human resources plan based on organizational needs. Fundamentals of Human Resources Management, Fourth Edition is a comprehensive and up-to-date guide to virtually every aspect of...


Planning and Managing Change: EBook Edition

by Charles M. CALDWELL

Organizational change can be difficult. The ability to manage change has become a key competency for those seeking to enhance either personal or corporate efficiency and effectiveness. Planning and Managing...


Performance Appraisals: Strategies for Success - EBook Edition

by Diane Arthur

Learn how to make the performance appraisal process deliver maximum value to the organization. Performance appraisals are a critical tool for aligning employee performance with the goals of the organization....


Successful Project Management: EBook Edition

by Larry RICHMAN

 Successful Project Management, Third Edition, covers the fundamentals of project management, focusing on practical skills you can apply immediately to complete projects on time, on budget, and on target! This...


Going Social: Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media

The Management Training Tool Kit: 35 Exercises to Prepare Managers for the Challenges They Face Every Day

by Alan Clardy

New managers gain practice solving difficult people problemsùand hit the ground runningùwith this innovative training guide.


Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do about It