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Current Issues and Development in Hospitality and Tourism Satisfaction

by Muzaffer Uysal & John A Williams

Stay ahead of your customers as their service expectations change!

In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies,...


CIM Coursebook 06/07 Analysis and Evaluation

by Wendy Lomax

Elsevier/Butterworth-Heinemann's 2006-07 CIM Coursebook series offers you the complete package for exam success. Fully reviewed by CIM and updated by the examiner, the coursebook offers everything you need to...


CIM Coursebook 06/07 Marketing Research and Information

by Matthew Housden

Elsevier/Butterworth-Heinemann's 2006-2007 Official CIM Coursebook series offers you the complete package for exam success. Comprising fully updated Coursebook texts that are revised annually and independently...


CIM Coursebook Marketing Communications 07/08

by Chris Fill & Graham Hughes

BH CIM Coursebooks are crammed with a range of learning objective questions, activities, definitions and summaries to support and test your understanding of the theory.

The 07/08 editions contains new case studies...


Location Location Location: A Plant Location and Site Selection Guide

by Marcel De Meirleir

Choosing the right location for a business can assure its success, and avoid costly problems. Location, Location, Location examines this foundational aspect of business profitability, and outlines the principles...


Safety and Security in Tourism: Relationships, Management, and Marketing

by C Michael Hall, Dallen J. Timothy & David Timothy Duval

How will the travel and tourism industry respond to the terrorist attacks on America?The recent terrorist attacks in the United States and their repercussions for the travel and leisure industries have focused...


Handbook for Distance Learning in Tourism

by Kaye Sung Chon

Deliver quality instruction to your students—on-campus or off

The Handbook for Distance Learning in Tourism is a practical, down-to-earth guide to developing and using print-based and Internet-based flexible...


Tourism in China

by Kaye Sung Chon, Zhang Guangrui & Alan A Lew

Examine China's impact on the world tourism market!

Tourism in China is a comprehensive study of tourism and the travel industry in China--past, present, and future. Since joining many of its Asia-Pacific neighbors...


Tourism in South America

by Gui Santana

Develop the untapped possibilities of this potential tourist El Dorado!Given its size, location, cultural attractions, and natural beauty, South America gets far less of the international tourist dollar than...


Wine and Society

by Steve Charters

Wine is becoming increasingly popular in the Anglophone world and there are many books available which describe how and where it is made. However, none address the fundamental questions of different structures...


The Soviet Middle East (Routledge Revivals): A Model for Development?

by Alec Nove & J. A. Newth

First published in 1967, The Soviet Middle East provides an analysis of the economic and political status of the national republics of Central Asia and Transcaucasia, which were, at the time of the book's initial...


Unfree Labour in the Development of the Atlantic World

by Paul E. Lovejoy & Nicholas Rogers

This collection of essays examines the different forms of unfree labour that contributed to the development of the Atlantic world and, by extension, the debates and protests that emerged concerning labour servitude...


The Stationary Economy (Routledge Revivals): Principles of Political Economy Volume I

by James E. Meade

First published in 1965, this is a reissue of the first volume in Professor Meade's highly influential Principles of Political Economy, which aimed to provide an overview of economic analysis in light of contemporary...


The Growing Economy (Routledge Revivals)

by James E. Meade

First published in 1968, this is the second part of Professor Meade's Principles of Political Economy, which presents a systematic treatment of the whole field of economic analysis in the form of a series of...


A History of the Levant Company

by Alfred C. Wood

First published in 1935, A History of the Levant Company is a valuable contribution to the field of Economics.


An Early Experiment in Industrial Organization: History of the Firm of Boulton and Watt 1775-1805

by Eric Roll

First published in 1930, An Early Experiment in Industrial Organization is a valuable contribution to the field of Economics.


Gold (Routledge Revivals): A World Survey

by Rae Weston

First published in 1983, this book provides a comprehensive view of gold and gold trading in its many facets, and identifies those sources of information that are important for an understanding of the world's...


Practice of Public Relations

by Sam Black

Public relations is an essential element in effective and successful business today. The theory of public relations does not change but the practice develops with new ideas and methods of management and business....


CIM Coursebook 03/04 Marketing Communications

by Chris Fill

Each coursebook includes access to MARKETINGONLINE, where you can:

* Annotate, customise and create personally tailored notes using the electronic version of the coursebook

* Receive regular tutorials on key...


The Knowledge Management Yearbook 2000-2001

by John A. Woods & James Cortada

The Knowledge Management Yearbook is the most current and comprehensive resource available for knowledge management professionals; no other source of information so thoroughly surveys the state of the knowledge...