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The Birth of a New Workforce: 21st-Century Strategies That Will Revolutionize Your Business

by Randall W. Hatcher

A veteran in the staffing and outsourcing industries, Randy Hatcher has collected over thirty years of tested ideas for transforming companies and making them more competitive. In “The Birth of a New Workforce,”...


Value Shift: Why Companies Must Merge Social and Financial Imperatives to Achieve Superior Performance

by Lynn Sharp Paine

"Lynn Paine has an optimistic analysis of the need for--and the value of--bringing ethical values into business decision-making. The 'meltdown' of so many high-flyers reecntly suggests that lesson had been lost...


Perfect Phrases for Customer Service, Second Edition

by Robert Bacal

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult....


Government Program Management

by Bruce T. Barkley

PROVEN STRATEGIES FOR APPLYING PROGRAM MANAGEMENT TECHNIQUES TO PUBLIC SECTOR PERFORMANCE MANAGEMENT

Government Program Management examines ongoing global reforms in public-sector program design and management...


Innovative Performance Support:  Strategies and Practices for Learning in the Workflow

by Con Gottfredson & Bob Mosher

Real Learning Happens as You Work! Implement performance support to increase and accelerate employee performance.

"It is a book that will become dog-eared from use as it is both a narrative and a reference....


The Executive Guide to High-Impact Talent Management: Powerful Tools for Leveraging a Changing Workforce

by David DeLong & Steve Trautman

Recent studies show that in the next few years many companies could have only about half the leaders and skilled workers they need--and that these talent shortages will be particularly acute in the critical...


Agenda for a New Economy: From Phantom Wealth to Real Wealth

by David Korten

NEW EDITION, REVISED AND UPDATED Agenda for the New Economy provides the most fundamental and far-reaching critique yet published of what is really wrong in our economic system and the path forward to creating...


The Power of Collective Wisdom: And the Trap of Collective Folly

by Alan Briskin & Sheryl Erickson

An inspired and practical approach to developing the innate power of groups to make wise, compassionate, and creative decisions • Based on nine years of research involving scores of participants • Includes...


The Disaster Recovery Handbook: A Step-By-Step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets

by Michael WALLACE & Lawrence WEBBER

No organization is safe without a disaster recovery plan in place. Expanded and up to date, this is the ultimate resource.


101 Project Management Problems and How to Solve Them: Practical Advice for Handling Real-World Project Challenges

The Going Lean Fieldbook: A Practical Guide to Lean Transformation and Sustainable Success

by Stephen A. RUFFA

A companion guide to the book that showed how organizations can become lean, innovative money machines...in good times and bad.


Business Confidential: Lessons for Corporate Success from Inside the CIA

by Peter EARNEST & Maryann Karinch

From the situation room to the boardroom: intelligence secrets to win your corporate war-cold or hot.


Real-World Time Management

by Roy ALEXANDER & Michael S DOBSON

An indispensable plan for creating more time- and less stress.


Mergers and Acquisitions from A to Z

by Andrew J. SHERMAN

When it comes to mergers and acquisitions, the devil is in the details. Now in a new edition, this is THE guide to getting M&A deals done right.


Banker to the Poor: The Story of the Grameen Bank

by Muhammad Yunus

Muhammad Yunus set up the Grameen Bank in his home country of Bangladesh with a loan of just £17, to lend tiny amounts of money to the poorest of the poor - those to whom no ordinary bank would lend. Most of...


Australia: Addressing Systemic Risk Through Higher Loss Absorbency-Technical Note

by International Monetary Fund

Australia's four largest banks can be considered domestically systemic. They make up the lion's share of the banking system, use similar business models, and are interconnected. The top four banks are relatively...


Kenya: Staff Report; Press Release on the Executive Board Discussion; and Statement by the Executive Director for Kenya.

by International Monetary Fund. African Dep

The staff report for the fourth review under the three-year arrangement under the Extended Credit Facility, request for a waiver and modification of performance criteria, prepared by a staff team of the IMF,...


The Impact of Uncertainty Shocks on the UK Economy

by Stephanie Denis & Prakash Kannan

This paper quantifies the economic impact of uncertainty shocks in the UK using data that span the recent Great Recession. We find that uncertainty shocks have a significant impact on economic activity in the...


The Challenge of Debt Reduction during Fiscal Consolidation

by Luc Eyraud & Anke Weber

Studies suggest that fiscal multipliers are currently high in many advanced economies. One important implication is that fiscal tightening could raise the debt ratio in the short term, as fiscal gains are partly...


Malaysia: Publication of Financial Sector Assessment Program Documentation-Detailed Assessment of Observance of Core Principles for Effective Deposit

by International Monetary Fund. Monetary a

In recent years, the IMF has released a growing number of reports and other documents covering economic and financial developments and trends in member countries. Each report, prepared by a staff team after...