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The Leader's Pocket Guide: 101 Indispensable Tools, Tips, and Techniques for Any Situation

by John BALDONI

Imagine what you could accomplish if you had your own personal leadership coach.


Quick Team-Building Activities for Busy Managers: 50 Exercises That Get Results in Just 15 Minutes

by Brian Cole MILLER

No experience necessary: Any manager can build great teams with these simple exercises.


Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact

by Annette Simmons

Once upon a time, the most powerful communications tool was the art of storytelling. This book shows that it still is.


Identifying and Managing Project Risk: Essential Tools for Failure-Proofing Your Project

by Tom KENDRICK

Fully updated and revised, this is the essential guide that helps project managers minimize risk... and achieve incredible success.


Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Micah Solomon, Leonardo INGHILLERI & Horst Schulze

"Filled with treasures and big ideas, this book will help you become exceptional." -SETH GODIN


Resilience at Work: How to Succeed No Matter What Life Throws at You

The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

by Colleen Stanley & Jill Konrath

Why do salespeople frequently fail to execute-even when they know what they should do?


The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

by Donna FLUSS

New technology and best practices to turn your contact center into a revenue generator.


Idea Agent: Leadership that Liberates Creativity and Accelerates Innovation

by Lina M. Echeverria

The will to manage, the guts to decide, the wisdom to guide, and the passion to make innovation happen.


In the Shadow of the Dragon: The Global Expansion of Chinese Companies--and How It Will Change Business Forever

by Winter Nie & William Dowell

Inexpensive exports were just the beginningùChinaÆs companies are now going global.


High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

by Micah Solomon

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer.


The Accidental Salesperson: How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve

by Chris Lytle

With more than 50,000 copies sold, this book shows even ôunintentionalö sales pros that success is no accident.


More Time for You: A Powerful System to Organize Your Work and Get Things Done

The Innovation Killer: How What We Know Limits What We Can Imagine- And What Smart Companies Are Doing About It

by Cynthia BARTON RABE

For true innovation, you may need to think outside the box -- and outside the company.


Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty

by Laurence VINCENT

To create an exceptional brand experience, remember that sometimes less is more.


Click Millionaires: Work Less, Live More with an Internet Business You Love

The Secret Language of Influence: Master the One Skill Every Sales Pro Needs

by Dan Seidman

Want to make the sale? You need to learn to speak their language.


Persuasive Business Proposals: Writing to Win More Customers, Clients, and Contracts

by Tom SANT

Now in a third edition-the bestselling guide to writing better proposals and landing more clients.


Enterprise Project Governance: A Guide to the Successful Management of Projects Across the Organization