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What People Want: A Manager's Guide to Building Relationships That Work

by Terry R. Bacon

What People Want uncovers the truth about what people really want from their relationships at work.


The Everything Guide to Being an Event Planner: Insider Advice on Turning Your Creative Energy into a Rewarding Career

by Jennifer Mancuso

Do you love throwing parties? Are you the most organized person you know? Can you thrive in a fast-paced environment? If so, event planning could be your perfect career choice! Seasoned event planner Jennifer...


Maximum Influence: The 12 Universal Laws of Power Persuasion

by Kurt W. MORTENSEN & Robert G. Allen

The persuasion classic-with powerful new insights from behavioral science.


Risk Communication: A Handbook for Communicating Environmental, Safety, and Health Risks

by Regina E. Lundgren & Andrea H. McMakin

A fully updated handbook on effectively communicating environmental, safety, and health risks

Written by two well-known risk practitioners with over twenty-five years' experience in the field, this fully updated...


Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition: Tools for Resolving Violated

by Kerry Patterson & Joseph Grenny

Hold anyone accountable. Master performance discussions. Get RESULTS.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational...


The Routledge Companion to Accounting Communication

by Lisa Jack, Jane Davison & Russell Craig

One of the prime purposes of accounting is to communicate and yet, to date, this fundamental aspect of the discipline has received relatively little attention. The Routledge Companion to Accounting Communication...


Social Media Crisis Communications: Preparing For, Preventing, and Surviving a Public Relations #Fail

by Ann Marie van den Hurk

Plan, Prepare, React, and Get Ahead Of Any Crisis—In Real Time!

Your business or organization will face a crisis. That’s a fact. Here’s another: Thanks to social media, crises happen more often and accelerate...


Overcoming Fake Talk: How to Hold REAL Conversations that Create Respect, Build Relationships, and Get Results

by John Stoker

MAKE EVERY CONVERSATION A REAL CONVERSATION THAT GETS RESULTS

In Overcoming Fake Talk, business communication guru John R. Stoker offers proven advice for turning challenging confrontations into rewarding exchanges...


Write Right!: A Desktop Digest of Punctuation, Grammar, and Style

by Jan Venolia

In this age of electronic correspondence and self-produced documents, we need a useful and reliable writing guide more than ever. WRITE RIGHT! covers the essentials of good writing in a concise and easy-to-follow...


Mastering Communication at Work: How to Lead, Manage, and Influence

by Ethan F. Becker & Jon Wortmann

Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in...


How PowerPoint Makes You Stupid: The Faulty Causality, Sloppy Logic, Decontextualized Data, and Seductive Showmanship That Have Taken

by Franck Frommer & George Holoch

With over 500 million users worldwide, Microsoft’s PowerPoint software has become the ubiquitous tool for nearly all forms of public presentation—in schools, government agencies, the military, and, of course,...


Evangelist Marketing: What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't

by Alex L. Goldfayn

In Evangelist Marketing, Alex Goldfayn argues that technology companies succeed in spite of their marketing, not because of it. He says that if consumer tech makers ceased all marketing activity today, they...


Speaking Persuasively: The essential guide to giving dynamic presentations and speeches

by Patsy McCarthy & Caroline Hatcher

A thorough and practical guide to making presentations and speeches to small and large groups.


What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything

by Leonard S. Greenberger

BREAK THROUGH ANYONE'S ANGER AND WIN THEIR TRUST IN CRISES LARGE AND SMALL

Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough,...


250 Rules of Business: Secrets to Growing Your Career and Profits

by Steven Schragis & Rick Frishman

There is no one rule for business success, no one principle that can help you meet every challenge. The realities of doing business are just too complex. However, there are lots of little rules that can guide...


Bring Your Own Device (BYOD) to Work: Trend Report

by Bob Hayes & Kathleen Kotwica

Bring Your Own Device (BYOD) to Work examines the emerging BYOD (Bring Your Own Device to work) trend in corporate IT. BYOD is the practice of employees bringing personally-owned mobile devices (e.g., smartphones,...


Communication Excellence: Using NLP to supercharge your business skills

by Ian R. McLaren & Ian R. McLaren

This ten-lesson course will transform you into an excellent communicator. Providing invaluable training in key NLP-based methods, it will increase your ability to: manage; market; sell; influence; inspire; innovate....


Talking from 9 to 5

by Deborah Tannen

Your project went off without a hitch--but somebody else got the credit...You averted a crisis brilliantly--but no one noticed...You came to the meeting with a sensational idea--but it was ignored until someone...


Whiteboard Selling: Empowering Sales Through Visuals

by Corey Sommers & David Jenkins

Create compelling whiteboard presentations to engage your customers and win their business

Whiteboard Selling offers a step-by-step approach to transforming your message and selling style by using powerful visual...


Selling: It's Personal - 49 Tips to Outsell the Competition

by Don Saracen

National sales expert Don Saracen creator of "the People Proposition Process" provides 49 proven Tips to Out Sell the Competition for the New Economy. This professional sales how-to book gives you the reader,...