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Designing the Conversation: Techniques for Successful Facilitation

by Russ Unger, Brad Nunnally & Dan Willis

Facilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable—until now. Designing the Conversation: Techniques for Successful...


How to Get People to Do Stuff: Master the art and science of persuasion and motivation

by Susan Weinschenk

We all want people to do stuff. Whether you want your customers to buy from you, vendors to give you a good deal, your employees to take more initiative, or your spouse to make dinner—a large amount of everyday...


Fearless Facilitation: The Ultimate Field Guide to Engaging (and Involving!) Your Audience

by Cyndi Maxey & Kevin O'Connor

If you are a facilitator with years of experience or just getting started, you will learn what it takes to create and deliver a high-powered presentation that is tailor-made to draw in your audience members...


When the Economy Changes ... I'm Outta' Here

by Pamela Jett

This little book packs a big punch when it comes to developing remarkable communication skills that will enhance employee engagement. With a focus on practical application, language patterns, and specific "words...


The Language of Leaders: How Top CEOs Communicate to Inspire, Influence and Achieve Results

by Kevin Murray

The traditional model for what constitutes a good leader is changing and CEOs and HR professionals now say the ability to understand, motivate and inspire others is the characteristic that is most important...


Say Anything to Anyone, Anywhere: 5 Keys to Successful Cross-Cultural Communication

by Gayle Cotton

The five steps to successful selling, negotiating, and managing multi-culturally

Say Anything to Anyone, Anywhere gives readers five simple key guidelines to create rapport and organize strategies for success...


What Your Body Says (And How to Master the Message): Inspire, Influence, Build Trust, and Create Lasting Business Relationships

by Sharon Sayler

Train your body to communicate with confidence and clarity-have your body match what your mouth says...

The popular phrase "leading from influence" takes for granted that influence derives chiefly from verbal...


Conversations That Sell: Collaborate with Buyers and Make Every Conversation Count

by Nancy Bleeke & Jill Konrath

When it comes to sales, there's no such thing as "small talk." Here's how to make the most of every conversation.


Speaking Up: Surviving Executive Presentations

by Frederick Gilbert

Presenting to senior decision makers can be a terrifying "through the looking glass" moment. The stakes are high-one presentation can make or break a career-but the rules are utterly unclear. This book is an...


Instant Html5 Presentations How-To

by Ferreira Davi

Filled with practical, step-by-step instructions and clear explanations for the most important and useful tasks. Get the job done and learn as you go. A how-To book with practical recipes accompanied with rich...


Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done

by Linda Byars Swindling

Turn constant complainers into productive contributors

Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you...


Political Communication in European Parliamentary Elections

by Michaela Maier & Jesper Stromback

Written by a leading team of internationally-distinguished political communication scholars, this book offers the most comprehensive account on comparative political communication research in the context of...


Communication Miracles at Work: Effective Tools and Tips for Getting the Most from Your Work Relationships

by Matthew Gilbert

Communication Miracles at Work is about experiencing breakthrough moments of connectedness and understanding with co-workers, managers, staff members, and clients. Developed out of Matthew Gilbert's experience...


Taking Minutes of Meetings

by Joanna Gutmann

The minute-taker is one of the most important and powerful people in a meeting and they should use this opportunity to develop knowledge, broaden horizons and build credibility within the organization. Taking...


Improve Your Communication Skills

by Alan Barker

Improve Your Communication Skills will help you keep the interest of a large audience, impress a potential employer or simply win the argument at an important meeting. Full of practical advice on all aspects...


Develop Your Presentation Skills

by Theo Theobald

Going beyond handling nerves and presenting PowerPoint slides, Develop Your Presentation Skills, 2nd edition, provides you with a practical toolkit for developing a belting presentation and improving your confidence...


Effective NLP Skills

by Richard Youell & Christina Youell

Neuro Linguistic Programming (NLP) is one of the most powerful communication tools available. It helps you understand what makes people tick, helps you to influence and persuade people and gives you an insight...


How to Write Reports and Proposals

by Patrick Forsyth

Getting a message across on paper and presenting a proposal in a clear and persuasive form are vital skills for anyone in business. How to Write Reports and Proposals provides practical advice on how to impress,...


The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The Most Creative, Escape the Ordinary, Excel at Public Speaking Book Ever: All the Help You Will Ever Need in Giving a Speech

by Philip Theibert

The everything you need to give an outstanding speech book, complete with all original material, written by a professional speechwriter.