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Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment

by Lawrence Polsky & Antoine Gerschel

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent...


Self-Promotion for Introverts: The Quiet Guide to Getting Ahead

by Nancy Ancowitz

An indispensable guide that helps introverts excel in an extrovert's world

All professionals need to promote themselves to advance in their careers, and introverts face the unique challenge of overcoming their...


The AMA Handbook of Business Documents: Guidelines and Sample Documents That Make Business Writing Easy

Personal Branding with Social Media

by Michael Reynolds

You may be familiar with branding as it relates to companies and organizations. A company's brand is the essence that affects everything it does. How often, though, do we pay attention to our personal brands?...


Helping People Win at Work: A Business Philosophy Called "Don't Mark My Paper, Help Me Get an A", Adobe Reader

by Ken Blanchard & Garry Ridge

Ken Blanchard’s Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in Helping People Win at Work, Blanchard...


The Confident Leader: How the Most Successful People Go from Effective to Exceptional

by Larina Kase

"This groundbreaking book will become a classic. I'll be recommending it to all of my readers."

-Kevin Hogan, author of The Psychology of Persuasion New York Times bestselling author Larina Kase explains how...


Shortcut: How Analogies Reveal Connections, Spark Innovation, and Sell Our Greatest Ideas

by John Pollack

A presidential speechwriter for Bill Clinton explores the hidden power of analogy to fuel thought, connect ideas, spark innovation, and shape outcomes

From the meatpacking plants that inspired Henry Ford's...


Seven Secrets of Influence: Portable Power for the 21st Century

by Elaina Zuker

Influence. Every one wants it. But how do you get it? Seven Secrets of Influence - Portable Power for the 21st Century by author, consultant, and businesswoman Elaina Zuker, is a simple, practical guide to understanding...


The Elephant in the Office: Super-Simple Strategies for Difficult Conversations at Work

by Diane A. Ross, Nelson Dewey & Kathryn Calhoun

"A practical approach to difficult conversations in the workplace, with lots of real-life examples to keep the reader investing their time and - can you believe it? - it's actually fun to read." - Yvonne Mann,...


Develop and Deliver Effective Presentations: A 10-step process to plan, practice, and rehearse a presentation on any business topic

by Natasha Terk

This workbook covers a 10-step process to plan, practice, and rehearse a presentation on any business topic. You'll review techniques to identify your audience, purpose, and main message. You'll strategize about...


Reports, Proposals, and Procedures

by Natasha Terk

This book helps you plan and write reports, proposals, procedures and other professional documents. You'll review a range of techniques to communicate complex information clearly. You'll also review ways to...


Professional Writing Skills: Five Simple Steps to Write Anything to Anyone

by Natasha Terk

This workbook covers techniques to write any kind of business document to present your readers with information or persuade them to take action. You'll learn a five-step process to plan your message, review...


The Art of Focused Conversation: 100 Ways to Access Group Wisdom in the Workplace

by R. Brian Stanfield

The best 'how-to' for encouraging consensus in firms and organizations.


Meeting the Challenges of Human Resource Management: A Communications Perspective: A Communication Perspective

by Vernon D. Miller & Michael E. Gordon

While communicating is a vital skill for managers at all organizational levels and in all functional areas, human resource managers are expected to be especially adept communicators, given the important interpersonal...


Internal Communications: A Manual for Practitioners

by Liam FitzPatrick & Klavs Valskov

Get internal communications right in your organization and the benefits are clear. Motivated staff, better financial performance, a strong external reputation and delighted customers are just a few of the reasons...


Professional Communication at Work: Interpersonal Communication for a Better Workplace: Interpersonal Strategies for Career Success

by Joseph L. Chesebro

This text prepares future professionals for success in the workplace through identifying interpersonal communication skills and strategies and exploring when, how, and why to use them. Informed by academic research,...


Product Lifecycle Management (eBook): Driving the Next Generation of Lean Thinking

by Michael Grieves

Product Lifecycle Management (PLM) is the newest wave in productivity. This revolutionary approach is an outcome of lean thinking; however, PLM eliminates waste and efficiency across all aspects of a product's...


Effective Email: Concise, Clear Writing to Advance Your Business Needs

by Natasha Terk

In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. Even seasoned writers will find tips, tools, and ideas in this book that can improve...


You, Not I: Exceptional Presence Through the Eyes of Others

by Jennifer K Crittenden

Exceptional Presence allows others to see, hear, and feel the whole you. Feeling stuck at work? Is your potential being underestimated? Have a new job and know you have to raise your game? Do you suspect you...


Storytelling in Management Practice: Theory, Dynamics and Implications: Managing in the quantum age

by David M. Boje

Once upon a time the practice of storytelling was about collecting interesting stories about the past, and converting them into soundbite pitches. Now it is more about foretelling the ways the future is approaching...