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Major New York Times bestsellerWinner of the National Academy of Sciences Best Book Award in 2012Selected by the New York Times Book Review as one of the best books of 2011A Globe and Mail Best Books of the...
In his landmark bestseller The Tipping Point, Malcolm Gladwell redefined how we understand the world around us. Now, in Blink, he revolutionizes the way we understand the world within. Blink is a book about...
Why is the Mona Lisa the most famous painting in the world? Why did Facebook succeed when other social networking sites failed? Did the surge in Iraq really lead to less violence? How much can CEO’s impact...
Praise for Demand-Driven Forecasting
A Structured Approach to Forecasting
"There are authors of advanced forecasting books who take an academic approach to explaining forecast modeling that focuses on the construction...
Decisions and problems can often leave people with a dilemma: knowing that a decision is required, but uncertain how to ensure that it is the best one and that it will be successfully executed. The paradox is...
It is widely-believed that China's entrepreneur has grown and their businesses are succeeding primarily due to their knowledge of the domestic market, quick adaptation to market changes, and their resourcefulness....
In this trailblazing book, internationally renowned business creativity expert Michael Michalko shows how creative people think—and how to put their secrets to work for you. To create this book, Michalko researched...
In the early 1980s, Springfield Remanufacturing Corporation (SRC) in Springfield, Missouri, was a near bankrupt division of International Harvester. That's when a green young manager, Jack Stack, took...
Remain competitive by offering more accessible, affordable, and relevant information technologies that meet mass-market needs
Technology at the Margins demonstrates that by making IT more accessible, affordable,...
A new look at delivering effective shareholder value from Peter Kontes, a true leader in the world of strategic management
In The CEO, Strategy, and Shareholder Value, Peter Kontes, a true leader in the strategic...
Discover the proven process for maximizing the potential value of any project.
Showing readers how to apply value optimization techniques to project and performance management, dramatically increasing results...
A step-by-step guide to the most efficient and effective method for participatory group decision-making
In Five Key Principles of Corporate Performance Management, Bob Paladino shares his decades of experience to provide proven, real-world implementation insights from globally recognized and award-winning organizations....
Hands-on guidance for creating competitive advantages through strategy realization
How can your supply chain create competitive advantages and help achieve business goals? Drawing from the author's abundant research...
A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders
The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement...
Mergers and acquisitions (M&A) experts Tim Galpin and Mark Herndon present an updated and expanded guide to planning and managing the M&A process. This comprehensive book is unique in providing the tools to...
The best thinking and actions in the fast-moving arena of collaboration and knowledge management
The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the...
Want to gain a trading edge with candlestick charts? Find them a little confusing? No worries! Candlestick Charting For Dummies sheds light on this time-tested method for finding the perfect moment to buy or...
"Sony vs. Samsung is business history at its best! It explores the divergent fortunes of these two electronics giants in the last decade and identifies the true reasons behind Sony's decline and Samsung's rise....
MANAGING CUSTOMER RELATIONSHIPS
A Strategic Framework
Praise for the first edition:
"Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best...