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Listen and Be Listened to: Get Inside the Customer's Mind

by Catherine Mattiske

Each of us has a unique view of the world and a personal style based on our values, beliefs, attitudes and behaviors. Our style affects how we perceive information, communicate with others, and act. It also...


Making Meetings Work

by Catherine Mattiske

It is estimated that the average professional spends 61.5 hours per month in meetings, or two weeks every year. It is also estimated that at least 50% of this time is wasted in unproductive meeting activity....


For the Win: How Game Thinking Can Revolutionize Your Business

by Kevin Werbach & Dan Hunter

Take your business to the next level—for the win

Millions flock to their computers, consoles, mobile phones, tablets, and social networks each day to play World of Warcraft, Farmville, Scrabble, and countless...


The 7 Hidden Reasons Employees Leave: How to Recognize the Subtle Signs and Act Before It's Too Late

Start Your Own Business 2012

by Ian Whiteling & Steph Welstead

This step-by-step guide to starting a business combines the experience and expertise of Startups.co.uk and Crimson, the business book experts. Packed with real life examples, practical insights as well as tips...


Essential Rules from Richard Templar (Collection)

by Richard Templar

Discover the simple, easy-to-follow rules that can supercharge your career, optimize your management effectiveness, and transform your life!

 

In three remarkable books, international best-selling author Richard...


Abolishing Performance Appraisals: Why They Backfire and What to Do Instead

by Tom Coens & Mary Jenkins

Performance appraisals are used in the overwhelming majority of workplaces. Yet, most organizations that use appraisal-and a similar percentage of givers and receivers of appraisal-are dissatisfied with the...


The Truth About Managing People: Proven Insights to Get the Best from Your Team

by Stephen P. Robbins

Discover today's quick, practical, proven guide to overcoming "killer" management problems and succeeding brilliantly as a leader! Unlike other management books, The Truth About Managing People, Fourth Edition...


The Adult Learner: The definitive classic in adult education and human resource development

by Malcolm S. Knowles, Elwood F. Holton III & Richard A. Swanson

How do you tailor education to the learning needs of adults? Do they learn differently from children?

How does their life experience inform their learning processes?

These were the questions at the heart of...


Risk and Crisis Management in the Public Sector

by Lynn T Drennan, Allan McConnell & Alastair Stark

Every decision that is made by managers and policy-makers in a public sector organization requires an evaluation and a judgement of the risks involved. This vital requirement has been recognised in the growth...


The Scorecard Solution: Measure What Matters and Drive Sustainable Growth

by Dan E. King

In today's competitive environment, organizations need to overachieve. But that level of success requires a clear and objective view of the business. The Scorecard Solution introduces a data-centric tool-the...


Revenue Management: Hard-Core Tactics for Market Domination

by Robert G. Cross

From the man the Wall Street Journal hailed as "the guru of Revenue Management" comes revolutionary ways to recover from the after effects of downsizing and refocus your business on growth.

Whatever happened...


Law for Project Managers

by David Wright

Projects can often be extremely complex processes involving various teams from client organisations, contractors and sub-contractors. Making sure you don't fall foul of the law may not be uppermost in the project...


The Reconnected Leader: An Executive's Guide to Creating Responsible, Purposeful and Valuable Organizations

by Norman Pickavance

The Reconnected Leader is a ground-breaking new book which sets out an eight-step model to implementing new leadership and working practices to rebuild trust in business.


The Procurement Value Proposition: The Rise of Supply Management

by Gerard Chick & Robert Handfield

The Procurement Value Proposition considers the implications of global economic transformation for procurement, and discusses the value proposition offered by contemporary procurement to business.


Common Sense Management: Quick Wisdoms for Good Managers

by Roger Fulton

For anyone newly promoted to a management position, the influx of expectations and responsibilities can seem daunting. In Common Sense Management, veteran management consultant Roger Fulton distills a career's...


The Deming Management Method: The Bestselling Classic for Quality Management!

by Mary Walton

Whether you're the owner of our own small business, a middle manager in a mid-sized company, or the CEO of a multinational, this book can show you how to improve your profits and productivity. How? By following...


The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits

by Adrian J. Slywotzky, David J. Morrison & Bob Andelman

The book that answers the most fundamental question in business: Where Will I Make a Profit Tomorrow?

Why do some companies create sustained, superior profits year after year? Why are they always far ahead of...


The Cost of Emotions in the Workplace: The Bottom Line Value of Emotional Continuity Management

by Vali Hawkins Mitchell & Kristen Noakes-Fry, Abci

Finally - a people management guide that goes way beyond the typical "problem employee" books to help you understand and systematically manage the entire emotional culture of your organization. Many of us have...


Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management

by James E. Lukaszewski, Abc, Apr, Fellow Prsa & Kristen Noakes-Fry, Abci

“Crisis” is not like other business interruptions. In a crisis, your company spokespersons, managers, and employees must know exactly what to do, what to say, when to say it, and when to do it -- while the...