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Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution

by David Hamme

DRIVE SUSTAINABILITY AND GROWTH WITH A PROCESS FOCUSED ENTERPRISE

You can execute a world-class business improvement plan, but if its effects don't reach the customer--is it really of value?

In this groundbreaking...


Catching Lightning in a Bottle: How Merrill Lynch Revolutionized the Financial World

by Winthrop H. Smith

The fascinating story behind the company that revolutionized the financial world

Catching Lightning in a Bottle traces the complete history of Merrill Lynch and the company's substantial impact on the world of...


The Way of the Seal: Think Like an Elite Warrior to Lead and Succeed

by Mark Divine

In The Way of the SEAL, ex-Navy Commander Mark Divine reveals exercises, meditations and focusing techniques to train your mind for mental toughness, emotional resilience and uncanny intuition. Along the way...


Quick Tips For Managers: Personal Skills: How to  communicate well and be effective at work

by Mike Clayton

Get off to a flying start as a new manager, with the help of this time-saving ebook. Each chapter can be read in five minutes or less (ideal for reading in your coffee break or on the train) yet the tips you’ll...


The Future of Work: Attract New Talent, Build Better Leaders, and Create a Competitive Organization

by Jacob Morgan

Throughout the history of business employees had to adapt to managers and managers had to adapt to organizations. In the future this is reversed with managers and organizations adapting to employees.  This...


Virtuous Meetings: Technology + Design for High Engagement in Large Groups

by Karl Danskin & Lenny Lind

Technology + Design leads to breakthrough in large meeting productivity

Virtuous Meetings: Technology + Design for High Engagement in Large Groups breaks out of the confines of the meeting room to show the reader...


Managing Supply Chain and Logistics: Competitive Strategy for a Sustainable Future

by Ling Li

Managing Supply Chain and Logistics: Competitive Strategy for a Sustainable Future explores practical ways of investing in a sustainable future through real-world cases which demonstrate various supply chain...


Managing Directors: The Bdo Stoy Hayward Guide for Growing Businesses

by Rupert Merson

The essential guide for anyone running a small or medium-sized business who wants to make it grow, avoiding the pitfalls which bring so many companies down. There are hundreds - no, thousands - of books for...


When Cultures Collide, Third Edition: Leading Across Cultures

by Richard D. Lewis

Cross-cultural expert Richard Lewis broadens the scope of his seminal work on global business and intercultural communication. Within each country-specific chapter, Lewis provides invaluable insight into the...


The Google Boys: Sergey Brin and Larry Page In Their Own Words

by George Beahm

If you want to find something on the World Wide Web, you “Google” it. With its 1 million servers located around the world, the company handles over a billion search requests daily. But when the Internet first...


The Chinese Way

by Min Ding & Jie Xu

As business becomes increasingly globalized and China establishes its growing role in the international business environment, developing an understanding of the complex culture is important to anyone acting...


Flight at Dawn

by Antony J. Frost

Structured around a visit to a wildlife reserve, this book follows a father and his two enthusiastic teenagers as they interact with nature. Chronicling the father’s internal thoughts about the experience...


How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times

by Jeffrey J. Fox

From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on it

Economic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox...


E-Myth Mastery

by Michael E. Gerber

The bestselling author of phenomenally successful and continually vital The E-Myth Revisited presents the next big step in entrepreneurial management and leadership with E-Myth Mastery.

A practical, real-world...


The Lenovo Way: Managing a Diverse Global Company for Optimal Performance

by Gina Qiao & Yolanda Conyers

The Lenovo Way to Profitability and Growth

In 2005, the Chinese corporation Lenovo acquired what was seen as a sacred American icon--IBM's personal computer business. It has since grown to become the world’s...


CIM Revision Cards: Customer Communications in Marketing 04/05

by Marketing Knowledge

Designed specifically with revision in mind, the CIM Revision Cards provide concise, yet fundamental information to assist students in passing the CIM exams as easily as possible. A clear, carefully structured...


CIM Revision Cards: Marketing Communications 04/05

by Marketing Knowledge

Designed specifically with revision in mind, the CIM Revision Cards provide concise, yet fundamental information to assist students in passing the CIM exams as easily as possible. A clear, carefully structured...


CIM Revision Cards: Marketing Environment 04/05

by Marketing Knowledge

Designed specifically with revision in mind, the CIM Revision Cards provide concise, yet fundamental information to assist students in passing the CIM exams as easily as possible. A clear, carefully structured...


CIM Revision Cards: Marketing Fundamentals 04/05

by Marketing Knowledge

Designed specifically with revision in mind, the CIM Revision Cards provide concise, yet fundamental information to assist students in passing the CIM exams as easily as possible. A clear, carefully structured...


CIM Revision Cards: Marketing in Practice 04/05

by Marketing Knowledge

Designed specifically with revision in mind, the CIM Revision Cards provide concise, yet fundamental information to assist students in passing the CIM exams as easily as possible. A clear, carefully structured...