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The Mentee's Guide: Making Mentoring Work for You

by Lois J. Zachary

This volume offers a companion guide to the best-selling book The Mentor’s Guide. This practical book offers ideas and suggestions for making the most of a mentoring opportunity for the person being mentored....


Develop Your Assertiveness

by Sue Bishop

Express yourself with confidence in personal and business situations Many people are not assertive because they fear displeasing others and not being liked. But being assertive does not mean being aggressive....


Success Under Stress: Powerful Tools for Staying Calm, Confident, and Productive When the Pressure's On

Real Influence: Persuade Without Pushing and Gain Without Giving In

by John Ullmen, Mark Goulston & Keith Ferrazzi

No manipulation, no capitulation-how to bring true influence to everything you do.


Metaskills: Five Talents for the Robotic Age

by Marty Neumeier

In a sweeping vision for the future of work, Neumeier shows that the massive problems of the 21st century are largely the consequence of a paradigm shift—a shuddering gear-change from the familiar Industrial...


Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston & Keith Ferrazzi

The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from...


Great on the Job

by Jodi Glickman

A much-needed "people skills" primer and master class in all facets of workplace communication Do you know how to ask for help at work without sounding dumb? Do you know how to get valuable and useful feedback...


Never Lose Again

by Steven Babitsky, James J. Mangraviti, Jr & James J. Mangraviti, Jr.

The Most Practical Book on Negotiating Ever Written

Negotiating is an art. It’s complicated. To become an exceptional negotiator traditionally requires years of experience in negotiations. But that doesn’t...


Gain the Edge!

by Martin Latz

"Martin Latz's Gain the Edge! is the best book I've ever read on negotiation strategy. If you negotiate for a living or only occasionally, Latz gives you the tools and tactics to succeed before you sit down...


Confessions of a Public Speaker

by Scott Berkun

In this hilarious and highly practical book, author and professional speaker Scott Berkun reveals the techniques behind what great communicators do, and shows how anyone can learn to use them well. For managers...


Asserting Yourself at Work: eBook Edition

by Constance ZIMMERMAN & Richard A. LUECKE

Techniques for managing others while maintaining mutual respect. Asserting Yourself at Work provides business professionals with the communication tools and psychological foundation they need to perform more...


How To Be An Effective Facilitator: EBook Edition

by Charles M. CADWELL

How to keep a person or team on track and work well with diverse personalities. By definition, a facilitator is a person who makes things easy. But if you sometimes find the role to be tough-mainly because you're...


Interpersonal Communication Skills in the Workplace: EBook Edition

by Perry MCINTOSH & Richard A. LUECKE

Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are...


Successful Negotiating: EBook Edition

by Grant MAYBERRY

How to achieve positive outcomes using planning and conversational techniques. Very few of us are born negotiators. However, Successful Negotiating can teach you the art of win/win negotiation. You'll get a...


Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations - EBook Edition

by Janis Fischer CHAN

What does it take to impress an audience? No more boring presentations! Presentation Success gives you what it takes to succeed-spectacularly-when you stand up to impress an audience. Packed with easy-to-use...


Interpersonal Negotiations: EBook Edition

by Len LERITZ

Finally...a negotiation framework that encourages a positive outcome for both parties. This book takes the "win/win" concept a step further to make negotiating a more gratifying experience-even if you don't...


Best Practice Workplace Negotiations: EBook Edition

by Richard A. LUECKE

Best Practice Workplace Negotiations offers a systematic approach to developing negotiating skills. It serves as an introduction to current best practices in negotiation that can be applied across a broad range...


How To Be a Great Call Center Representative: EBook Edition

by Robert W. Lucas

Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the...


Taking Control With Time Management: EBook Edition

by M. J. WEEKS & Janis Fischer CHAN

How to balance the demands of work and personal life. Apply the tools and techniques in this book to meet contemporary time challenges and balance the demands of work and personal life. Now packed with exercises...


Successful Project Management: EBook Edition

by Larry RICHMAN

 Successful Project Management, Third Edition, covers the fundamentals of project management, focusing on practical skills you can apply immediately to complete projects on time, on budget, and on target! This...